Downloads not working in Mac Desktop app

Plex Players Desktop Players
8

We’ve released version 1.3.1 to address that download problem in 1.3.0. But, you may need to remove a support directory to unbreak the download feature. We’ll figure out how to fix this up automatically.

After going through the steps below you should no longer see any unexpected errors when downloading.

On Macs:

  • Exit Plex for Mac
  • Run the command below in a Terminal window:
rm -rf ~/Library/Application\ Support/Plex/Plex\ Media\ Server/

On Windows:

  • Exit Plex for Windows
  • Open Explorer and paste %LOCALAPPDATA%\Plex\ into the address bar. Hit the Enter key and you should see Explorer show our application support files.
  • Delete the Plex Media Server directory. The directory contains files used only by Plex for Windows. The media server with all of your other content is not affected.
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