The Drobo dashboard constantly throws its red popup message that I have an app (Plex) that needs updating. I know how to update it manually - and it is currently up to date with the most current version but the dashboard doesn’t seem to know it. I assume that its tied into the fact that you can’t update it directly through the dashboard. Is there something that can me manually edited to stop the incorrect notification?
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Its a tough one…for sure
Anyone figured this out yet? I am having the same issue and don’t want to turn ALL messages from Drobo off, that would be dangerous. Any way to stop the plex server messages only?
I’m having the same issue. I can successfully update Plex manually, but the Drobo dashboard reports an update is needed. Any workaround or fix coming for this?
Figure I’ll bump this back up again - see if anyone has learned anything.
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Hi, this appears to be an issue with the way the DroboApps part of the Drobo checks for updates. If the installed version is newer than the version on their DroboApps “store” then it reports an update is available because the local and store version numbers don’t match.
I’ll see if there is something we can do differently, but I have also seen this with other apps that have been updated to a version greater than the DroboApps store version.
Same problem … Standing by for resolution.
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Same here. And then can’t access the thing without returning to SMB-1. What’s a better NAS appliance out there?? Or should I go Cloud?
Even worse, my Drobo 5N2 just tried to downgrade its version of Plex from Ver 1.13.9.5456 to version 1.13.2.5156 (7+ upgrades behind the version actually installed). Worse, this patch was in a new section of Drobo Dashboard specifically for upgrades. Drobo, if you’re going to insist on an automated upgrading process, please ensure that your upgrade process actually installs upgrades, not downgrades! I’ve had to re-install Plex as a result of this botched process.
You can do better, and you really should.
Drobo 5n. Same thing here, most annoying.
Can’t seem to upgrade from 1.13.2 to either 1.13.9 or 1.14.
Stuck on 1.13.2 with annoying upgrade msg.
According to Drobo, the newest releases aren’t supported. Only the versions that have been tested.
Their reply to me:
“Thank you for contacting Drobo Technical Support.
We do not support the newest version of Plex so Drobo Dashboard only knows of the version we have tested and have released which ending in .51. It will continue to prompt for that version.”
Hosting media for and running PLEX server is supported, but they don’t rush over to test every release.
I believe a feature that Drobo owners who host a PLEX server could request from Drobo, would be an option to ignore a version mismatch. The difference between version numbers (older or newer) is what trips the Dashboard notification feature. As of the current Dashboard version 3.3.0, the only way to keep an update notification from popping into your desktop is to completely quit the Dashboard.
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Time to leave Drobo and go Synology or QNAP I guess.
Lately my 5N became very unstable, especially with last versions of Mac OS. 
I have been digging back into the recently and am not sure how it is deciding that it’s own version is more up-to-date. locally on the Drobo there is a script called /usr/bin/semver.sh which takes two versions and returns 1 if the first string is greater than the second, and -1 if it is less than.
This script is part of the DroboApps.sh command line tool which fails to allow me to install the version offered by the Drobo Appls store due to it being less than the installed version
Drobo-5N:/ # DroboApps.sh install_version plex 1.15.6.1079.31
Skipping plex install; local version 1.18.6.2368 is greater or equal to requested version 1.15.6.1079.31.
Drobo-5N:/ #
We are also testing some improvements to the service starting/stopping correctly when the Drobo NAS reboots. If successful they will be incorporated into the regular PMS releases on our website.
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I have reached out to Drobo for some clarification around this issue and to work towards a resolution.
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Just an update. We are working with Drobo to get more frequent app updates in their AppStore which should minimise this issue.
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