Server Version#: 1.28.2.6151.7000 on DS920+ running DSM7.1-42261 I just bought the subscription and that shows okay under my account. Logged in and out, started and stopped the server but no sign of the HW transcoder option in the settings. I see it should still be possible without creating another…

[image] ian.blakeley_outlook.com: Except I do not see the option. I am not using Docker, I see and can use Plex on my network. I noticed last night if I go to https://app.plex.tv/desktop/#!/settings/account then I now no longer see my server I did use to before I bought the pass but I cannot say…

Under setting → general, does it show that you have logged in/claimed the server?

@ian.blakeley_outlook.com Have you restarted PMS since your purchase? (PMS queries your account at startup to obtain account features)

I can’t see any option there. It shows me as logged in. https://www.dropbox.com/s/fqtyf5rc0wwh1vu/server-general.PNG?dl=0

Yep. Stopped and restarted the application.

How do you have the docker container configured?

@ian.blakeley_outlook.com [image] Synology FAQ - Questions, Answers, and How-To's Tips, Tricks & How-Tos 28. Using Docker for HW trancode & Tone Mapping - How To WARNING: This technique is no longer required as of PMS 1.29.1.6240. PMS 1.29.1.6240 and above …

I don’t use Docker for Plex. It is apparently not required.

Except I do not see the option. I am not using Docker, I see and can use Plex on my network. I noticed last night if I go to https://app.plex.tv/desktop/#!/settings/account then I now no longer see my server I did use to before I bought the pass but I cannot say the two event coincide since I’ve not…

update: nevermind, I just found another thread about this and after some testing it is working very well on my 920+ I keep seeing you elude to some cool new feature, but haven’t seen anything in the release notes. Any update on when we should see this “really cool stuff”?

DS920+ Cannot see HW transcoder option

Plex Media Server

ian.blakeley_outlook.com September 21, 2022, 3:32am 11

Great. Thank you. I now see those transcoder options and the server is listed in my devices.

Unable to connect to securely & Can't authenticate user

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DS920+ Cannot see HW transcoder option

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