DSM 7.1.1 - Update 7 -- Fixed

Plex Media Server
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DSM 7.1.1 - Update 7

All applicable hosts

Do NOT install DSM 7.1.1 Update 7

We have received reports of Update 7 breaking Plex (possibly Package Center itself).

Please do not install Update 7 until we’ve had opportunity to investigate

Synology ticket: #3722978

Please join discussion here:

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ALL:

We have retested on a fresh installation of DSM 7.1.1 Update 7 (the base)

Older version, PMS 1.40.4, was downloaded from Synology Package Center and installed.

The same problem is observed.

This is unfortunately confirmed as DSM 7 problem.

We will craft some Task Scheduler scripting to help you in the interrim.
Those scripts will be posted here.

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ALL:

I’m in contact with Synology regarding this issue.

A ticket is open.
They have acknowledged the problem.

We are expecting DSM 7.1.1 Update 8 to remedy this.

Given Synology’s promptness confirming the issue, I prompt/quick fix seems likely.

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Anymore word on this? My NAS auto updated to update 7 and broke everything a week ago. I’d like to move plex over to a docker container but I can’t “stop” the package on the gas. Package Center is broke and doesn’t allow me to do anything. When I SSH into the NAS and try to “sudo systemctl stop plexmediaserver” it just returns “Failed to stop plexmediaserver.service: Unit plexmediaserver.service not loaded.” Any idea how I can stop plex?

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$ sudo synopkg stop PlexMediaServer

$ sudo synopkg start PlexMediaServer

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ALL:

Thanks to the prompt work of the SynoCommunity, who beat me to the punch,

Synology has recreated and acknowledged the problem.

They have committed to releasing a correction for this in DSM 7.1.1 Update 8.

They did not give a date on ETA but let’s hope it’s soon.

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I am currently fighting this issue with 7.1.1 Update 7. I believe that I have gotten Plex to stop and uninstalled it using SSH and the sudo login. Plan is to run the patches to get to 7.2.2 Update 3 and hopefully be successful with the Plex install. I just acquired this NAS, and will be coming from running my Plex Server on a Windows machine. Please let me know if you see any landmines along my path.

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Be sure to install the 7.2.2 specific version of Plex Media Server.

https://www.plex.tv/media-server-downloads/?cat=nas&plat=synology-dsm72#plex-media-server

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Just letting people know that it appears as though Synology has fixed the issue with Update 8 which is now available for my Synology NAS.

I also had the issue of the Package Centre being broken after upgrading to Update 7 initially then came across this post.

I had to install Update 8 “manually” and the problem is fixed for me.

Thanks to those that reported the issue to Synology and those that posted on this forum.