Server Version#: 143.2.10687
Player Version#: 2026.10.0
I made a post about this on May 19th and nobody replied. Is there an update to this?
in the latest update of the plex app on the firestick max gen 2 and firestick 4k plus DTS audio is playing no audio. On the old version of app this worked fine. This was a bug a few years ago that was fixed with the firestick devices. Can an admin please have a look at this?
I’ve a FireStick 4K Max Gen 2, Plex app 2026.12.0 connected to a HDMI input on a Denon receiver. FireStick audio = Best Available, Plex app has passthrough = HDMI.
DTS 5.1 plays OK. The Denon receives DTS 5.1 audio.
DTS HD-MA 5.1 does not. The Denon is not receiving any audio from the FireStick.
I’ve been trading messages with one of the developers. There’s an open issue and they’re investigating. They’ve my client & server logs and sample files.
I’ll update if there is anything to report.
thank you so much. ive been waiting forever for a reply lol
Is the MA file the second audio file? If so, move it to the first position and try again.
This Issue was reported years ago.
It is the only audio track in the file.
For DTS-HD MA tracks, the old Plex app would passthrough the DTS core audio. With the FireStick 4K Max Gen 2, the New Experience app does not pass any audio when a DTS-HD MA track is selected.
Does not apply to FireTV devices. Different hardware, different OS, different underlying video player.
yes but this was fixed years ago and the issue came back with the new UI interface. It only happens with dts audio
Glad to know those two things could never be related.
are any admin aware of this currently? This is my second post about this in the last 30+ days
I replicated the problem and sent log files and sample media files to the Plex dev team. They’ve an open case and are working the problem. However, all of that was three days ago (my first reply above), so they’ll need some time to figure out what is wrong and how to fix it.
sounds great. This is like the 3rd time this has happened. And it always happens after a UI interface update. I wonder why
Reddit pointed me to this post. Glad someone opened a ticket. I’ll have to see if I can pull logs and add to it because after getting the new experience of Plex on my Fire Stick 4K I no longer can get DTS core audio. Instead Plex flags the fire stick as not supporting DTS-HD MA and transcoding it to AAC. I get that in my case the fire stick 4k is just plugged into my TV instead of my receiver like in my living room, but the old Plex app always played these same files as DTS core. Now they transcode to AAC. Only change was the new experience update to the Plex app.
Following. Getting no audio when trying to watch a movie is no cool.
this post was made on may 31st and still no update from plex
