Duplicate subtitles on VIDAA

[betabetada1]

Server Version#: Version 1.32.8.7639
Player Version#:Plex for VIDAA 5.74.0 (Loewe We See)

Hi, I’m having the following problem: some shows show duplicate subtitles. Curious enough, the ones that are in the language I didn’t asked for, stay bottom when launching the player time control. Of course, these subtitles are not directly in the video.

Is this a known problem, has this happened to anyone before?

Much thanks for your time.

Plex Media Server Logs_2023-12-17_19-38-24.zip (2.7 MB)

[tom80H]

@betabetada1

Of course, these subtitles are not directly in the video.

How have you verified that?
An already burned-in subtitle that’s part of the video seems to be the most obvious explanation of what you 're experiencing…

[betabetada1]

Finally the problem was solved by updating the TV’s software… Thanks.