After following the library upgrade procedure here (https://support.plex.tv/articles/upgrading-a-movie-library-to-the-use-the-new-plex-movie-agent/) PMS is no longer able to find duplicates of movies scanned under the old agent/scanner.
It also doesn’t offer the ‘Play version’ option if you have two copies of a movie in different locations under the one library.
Does anyone know how to resolve these issues?
Server Version#: 1.21.1.3876
Player Version#: 1.26.0.1531-92029e9e Plex for Mac Player
Well I’m attempting to refresh all metadata as I found a support article that said this should be done after an agent changes which is what the upgrade did from my understanding.
However, this is the only thing I can think of that changed.
did you actually do the upgrade or just change the agent? sorry I feel like I am missing something you are trying to describe.
Then you upgrade it updates all existing GUIDs for existing items to be ones used for the new agent. if a new movie is added and it is the same as another it will get the same GUID when matched.
refreshing metadata is not going to change an items GUID number.
if you look at an item then “get info” and “view xml” in the xml the GUID will look like
guid="plex://movie/5d776abffb0d55001f54faa3". This one is the movie Logan
Yea I did the upgrade, which changed the agent and scanner.
My setup is that I have two NAS devices that are both added to the movie library.
Prior to the server update and library upgrade it used to pick up duplicate movies in these two NAS locations and show them in the search filter with ‘duplicates’ and also used to show the play version option.
Now it just has them as separate movies with two icons.
So if I search for say “Skyfall” it would show two icons as two separate movies even though they are named exactly the same.
This used to work fine prior to the server update and library upgrade.
I though that movies scanned under the old scanner/agent might not match as duplicates with items under the new scanner, but if you say the refresh metadata won’t work I don’t know how to fix it.
If you view XML on each of the Skyfalls what GUID does it show for each of them
Follow-up: The refresh metadata just completed and now shows duplicates and play version functionality. I know you said this isn’t the cause, but its the only thing I’ve recently done that brought it back.
The Skyfall movies also now appear as one icon.
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