DVDs ripped with MakeMKV

General Discussions
1

Hi,

I have a bunch of DVDs I ripped using MakeMKV, but plex media serve doesn’t seem to detect the audio and subtitles. I typically rip the video with 1 or 2 audio tracks and 1 subtitle track (dutch).
If I add these .mkv files to PMS, they show up OK, but both Audio and Subtitles is always set to None.
However, if I play these files with PHT, audio is played ok, and subtitles are shown/selectable.
So apparently PHT can detect those tracks, while PMS somehow can’t.
Video is of course MPEG2, audio is mostly AC3, subtitles are VobSub.

While play back is OK, it sometimes is a hassle as PMS never remembers what audio track or subtitle you selected (for some movies I have both English and Dutch audio), so you need to reselect everytime you start/continue watching.

Any ideas?

Looking at a file with mkvinfo (from MKVToolNix), all tracks show up with the expected info.

My setup: PMS running on Synology NAS, PHT running on an Intel NUC with Win8.1 (so no transcoding needed whatsoever).

2

Probably to do with the default language selected in the settings of PMS. Take a look.

3

This type of error sounds like your version of PMS is really old.

Try remuxing the files with mkvmerge. Verify, the track language tags are set properly. If there are ‘Global tags’ shown in the track list, disable them before muxing.

4

My PMS version is 0.9.12.3, so I don’t think that’s really old.
My default language selection seems OK.
The problem really seems to be that the PMS doesn’t find the audio and subtitle tracks for some reason, so it shows ‘None’ in the web interface; while PHT does find them and lets you select them.
Which is odd, since the files seem entirely OK.

5

What about the second part of my post above?

https://mediaarea.net/en/MediaInfo
inspect the file with this, then post the result of ‘File’ - Export - Text (tick ‘Advanced mode’)

6

@unlord said:
My PMS version is 0.9.12.3, so I don’t think that’s really old.
That was released in early June, so in terms of PMS that is old. Also considering we are now upto 0.9.12.12 for PlexPass and 0.9.12.11 for public.

7

Installed 0.9.12.12 and re-analyzed one such file: no luck…
Remuxing with mkvmerge doesn’t seem to help either.

This is the ouput from MediaInfo:

General
Unique ID : 159934757275690794549214741106939563843 (0x7852505669B1B60AFEF341E505828F43)
Complete name : \DISKSTATION\video\Movies\Charlie and the Chocolate Factory (2005) itle00.mkv
Format : Matroska
Format version : Version 2
File size : 5.46 GiB
Duration : 1h 50mn
Overall bit rate mode : Variable
Overall bit rate : 7 089 Kbps
Encoded date : UTC 2015-07-30 17:57:51
Writing application : MakeMKV v1.9.5 win(x64-release)
Writing library : libmakemkv v1.9.5 (1.3.0/1.4.1) win(x64-release)

Video
ID : 1
Format : MPEG Video
Format version : Version 2
Format profile : Main@Main
Format settings, BVOP : Yes
Format settings, Matrix : Custom
Format settings, GOP : M=3, N=15
Codec ID : V_MPEG2
Codec ID/Info : MPEG 1 or 2 Video
Duration : 1h 50mn
Bit rate mode : Variable
Bit rate : 5 796 Kbps
Maximum bit rate : 8 000 Kbps
Width : 720 pixels
Height : 576 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 fps
Standard : PAL
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Scan order : Top Field First
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.559
Time code of first frame : 00:59:59:00
Time code source : Group of pictures header
GOP, Open/Closed : Open
GOP, Open/Closed of first frame : Closed
Stream size : 4.46 GiB (82%)
Language : English
Default : No
Forced : No

Audio #1
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 1h 50mn
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Compression mode : Lossy
Delay relative to video : 24ms
Stream size : 303 MiB (5%)
Title : Surround 5.1
Language : English
Default : Yes
Forced : No

Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 1h 50mn
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Compression mode : Lossy
Delay relative to video : 24ms
Stream size : 303 MiB (5%)
Title : Surround 5.1
Language : Dutch
Default : No
Forced : No

Audio #3
ID : 4
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 1h 50mn
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Compression mode : Lossy
Delay relative to video : 24ms
Stream size : 303 MiB (5%)
Title : Surround 5.1
Language : English
Default : No
Forced : No

Text #1
ID : 5
Format : VobSub
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Language : English
Default : Yes
Forced : No

Text #2
ID : 6
Format : VobSub
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Language : Dutch
Default : No
Forced : No

Text #3
ID : 7
Format : VobSub
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Language : Dutch
Default : No
Forced : No

Menu
00:00:00.080 : en:Chapter 01
00:04:02.840 : en:Chapter 02
00:07:34.440 : en:Chapter 03
00:09:28.680 : en:Chapter 04
00:12:58.160 : en:Chapter 05
00:16:03.720 : en:Chapter 06
00:19:03.040 : en:Chapter 07
00:21:06.320 : en:Chapter 08
00:23:47.960 : en:Chapter 09
00:26:29.960 : en:Chapter 10
00:30:08.600 : en:Chapter 11
00:31:42.560 : en:Chapter 12
00:36:31.520 : en:Chapter 13
00:38:46.400 : en:Chapter 14
00:42:28.920 : en:Chapter 15
00:46:17.600 : en:Chapter 16
00:51:53.120 : en:Chapter 17
00:54:16.520 : en:Chapter 18
00:56:39.960 : en:Chapter 19
00:58:45.760 : en:Chapter 20
01:04:27.280 : en:Chapter 21
01:06:45.160 : en:Chapter 22
01:08:40.880 : en:Chapter 23
01:13:43.360 : en:Chapter 24
01:16:32.080 : en:Chapter 25
01:20:02.560 : en:Chapter 26
01:24:06.280 : en:Chapter 27
01:29:03.680 : en:Chapter 28
01:32:24.840 : en:Chapter 29
01:36:29.880 : en:Chapter 30
01:39:35.480 : en:Chapter 31
01:43:53.560 : en:Chapter 32

8

Looks pretty ordinary.
So I think either a bundle reset is due
( Media-Flags.bundle and LocalMedia.bundle I think)

OR

a clean install of a newer version of PMS.

9

Tried removing the package and installing it again (keeping my DB and settings), but no luck.
If I find the time, I’ll try installing the PMS on my PC and add one of those files and see what happens.

10

Please follow my “super duper” thorough way of deinstalling/reinstalling Plex Server.
https://forums.plex.tv/discussion/comment/1007613/#Comment_1007613

The extra step about the “Plugins” folder on the bottom is absolutely necessary in your case.

11

Haven’t had time to try your “super duper”, yet, but installed the PMS on my Win7 PC, and added one such file, and there it works!
So could be linux(NAS) vs Windows related, but I also noticed something interesting in the Scanner.log files: the one on my PC seems to give a complete log with ffmpeg saying ‘All info found’, while the one on my NAS seems to be truncated halfway (in the midst of some ‘palette’ entries), as if ffmpeg bailed out/crashed/hung…
Maybe I’ll need that “super duper” indeed…
to be continued!

12

The super-duper mainly applies to Windows.
The extra step can be translated to Linux, if you are able to determine the location of the plex data/plugin folder vs the plex program folder.
https://support.plex.tv/hc/en-us/articles/201106098-How-do-I-find-the-Plug-Ins-folder-

13

I did a fresh install on my NAS this weekend with the 0.9.12.12, but still the same issue!
I have a sneaky suspicion the VobSub subtitles are somehow involved, so I might try remuxing a file without and see if it makes any difference…

14

For those interested: this has been solved in one of the recent PMS updates!