DVR issues with HD content in UK

@beater74 said:
Having similar issues, have only configured HD terrestrial channels and didn’t consider that SD channels might be ok. Will have to change to SD channels to see if it makes a difference. Not ideal though, who wants to watch SD when you’ve got HD available!
My recordings are hit and miss, a few work fine. Some fail to record at all with ‘There was a transcoder error’, and most playback with audio and picture drop outs intermittently throughout the programmes.

My PMS is running on an i5 Intel NUC with SSD. Would really like this DVR function to start working properly, as others have said, I can just about put up with it, but other family members that are used to DVR setups that ‘just work’ aren’t happy with Plex DVR being so unreliable.

Give emby a try. Their tv and dvr implementation is quite ahead of plex’s.

Same issues for me and I am in the UK. I don’t use a shield but have various other devices (Fire TV, Sony android TV, Xbox one). Server is a HP Microserver gen 8 running Debian Linux.

SD recordings play back fine but HD are very problematic from all HD channels. Same symptoms as above.

I am also having the same problem. I found forcing the video to transcode on playback gets the video image and sound in sync.

I’m having issues with HDHomerun connect and recording HD channels at poor quality (576i with artifacts). Live playback looks to be fine but recording is goosed.

use mcebubby and comskip have it monitor the recording directory will remove any commercials and reencode the file to which ever format you want saving you space and uniform the files resolution.

Same issues here with shield and hdhomerun and also with a sat ip tuner.

With 1.9.0 I’m now only getting sound for channels but no picture (just the spinner)

Same problem here. On Plex media server 1.9.0.4252 (Lifetime plex member)

On Plex media player, I have really really bad lipsync issues, which aren’t consistent enough to add delays in. The file does direct play though.

On other players such as roku it transcodes the audio, so i get freezing in the screen, but the lipsync is fine. Was thinking about getting the nvidia shield, but after reading this, i think i will hold off given some of the complaints.

Plex - Please please fix this!

Looks like I have the same issues here. Just set up the Sheild and am testing before moving away from a windows based PMS. Tried a couple of recordings and the HD Homerun Tuner is not being released once live TV or a recording finishes. I have to reboot the shield. This is with transcoding switched on.

Found out that if you restart the Shield once a recording has reached 100% the program moves to the TV folder and plays fine. Audio through a AV amp shows Dolby Digital but I am only getting Left, Right and Sub.

Not tried without transcoding yet.

Ok - just tried a few minutes of a random program, then cancelled the recording. Tuner stopped as it should. I could play the file ok but no picture.

Back to my trusty Panasonic hard drive recorder for the time being then…

Recently recorded a programme on BBC HD - triggered the recording from my iPhone intending to watch it back on a Shield. Plex recorded it and saved it as a .ts file - quality looks good and plays back fine on iPhone and web browser etc but gets stuck on spinning circle when trying to play the .ts file on the shield.

Just to add another voice - I have the same problem with HD channels in the UK (not just BBC). As a workaround, I get the system to transcode (as @stephenhendry) , doesn’t seem to matter which quality setting.

That’s good to hear. Is that on an Nvidia Shield? I tried that a few weeks ago on my Shield and it didn’t make any difference. Once the 1.9.3 release is eventually available for download from the Play store I was going to try it with that…

Hmm, I should have added that bit - no, the content is recorded and stored on an OS-X system (Plex version: 1.9.4.4325) and the playback is on an amazon fire

Hmmmm, was considering getting DVR setup but I don’t think I will bother for now! I’m UK based too.

I would advised anyone in the UK looking for a DVR solution to hold off on purchasing anything to support a Plex DVR system until this is resolved. If I’d known what I know now, I wouldn’t have bought a Shield, HDHomerun and sprung for PlexPass.

@DavidAndAndrea said:
I would advised anyone in the UK looking for a DVR solution to hold off on purchasing anything to support a Plex DVR system until this is resolved. If I’d known what I know now, I wouldn’t have bought a Shield, HDHomerun and sprung for PlexPass.

Please see here: https://forums.plex.tv/discussion/284669/shield-tv-and-plex-web-app-cannot-playback-this-recording-3-issues-found#latest

some of the issues might be solved when they upgrade to exoplayer 2.

They might be solved (for local playback only), when they upgrade to Exoplayer2. But there’s no indication yet as to when that might happen.

It won’t solve the underlying problem that the transcoder can’t handle files that switch audio, i/p or resolution mid-stream. As it stands, the transcoder is completely incompatible with UK HD broadcasts.

Exoplayer2 would stop that being seen for local playback, but in any situation where transcoding is needed (remote with limited bandwidth, or local with subtitles) the same problem will recur.

Plex have known about this since February this year (though why they didn’t know sooner beats me - they have development staff in the UK). Properly supporting UK HD for DVR doesn’t seem to be a high priority.

I wouldn’t bother. This is BETA at best, more like ALPHA. Wish I’d have know before getting a tuner.

If you don’t mind SD then it works ok, but on a big screen its awful.

@DavidAndAndrea said:
They might be solved (for local playback only), when they upgrade to Exoplayer2. But there’s no indication yet as to when that might happen.

It won’t solve the underlying problem that the transcoder can’t handle files that switch audio, i/p or resolution mid-stream. As it stands, the transcoder is completely incompatible with UK HD broadcasts.

Exoplayer2 would stop that being seen for local playback, but in any situation where transcoding is needed (remote with limited bandwidth, or local with subtitles) the same problem will recur.

Plex have known about this since February this year (though why they didn’t know sooner beats me - they have development staff in the UK). Properly supporting UK HD for DVR doesn’t seem to be a high priority.

@kinoCharlino can you comment on this please.

There is a post here: https://forums.plex.tv/discussion/comment/1552234/#Comment_1552234 regarding transcoder issues that will be of interest.