DVR Recording doesn't work on Xbox app

[tiagodj]

Hi,
I’ve just signed up for Plex Pass and I was trying out the DVR function. I’ve recorded a tv show and I can see it in the library just fine. It plays fine in my iPhone app. But it buffers constantly in both my Xbox One and Xbox Series X consoles.

I’ve checked the logs and these messages caught my eye:

ERROR - Unable to find client profile for device; platform=Xbox, platformVersion=10.0.19041.6288, device=Xbox, model=Xbox Series X

ERROR - [Transcoder] [mpeg2video @ 0x907e80] Invalid frame dimensions 0x0.

It is a .ts file, which I thought it would be able to direct play without need for transcoding.

Server Version#: 1.21.4.4079
Player Version#: 
Tuner Make/Model: HDHomeRun
Guide/Lineup name: 
Using XMLTV?: no
Channel number/Name: 

[tiagodj]

I’ve found a very stupid workaround for this bug, but it works.

I used a post processing script to basically repackage the .ts file into an .mp4 file since the video codec was already h264.

#!/bin/bash
[ $# -ge 1 -a -f "$1" ]
ffmpeg -i "$1" -acodec copy -vcodec copy "$1.mp4"
rm "$1"

My guess is that the .ts container is corrupted and ffmpeg fixes it.

Also the file size at the end is smaller.