DVR Setup Problem - HD HomeRun Connect Quatro HDHR5-4US

General Discussions Plex Features
1

I just hooked up my new HD HomeRun Connect Quatro today and it is detected immediately, but when in the DVR setup screens right after entering my zipcode, on the screen where you can check off which channels you want I click “Continue” and it just spins forever and never goes anywhere. No error message or anything ever displays.

I had initially done the setup and all was working, but then had to add in channels after re-aiming my new antenna. When trying to re-scan and add in the channels I was experiencing this same issue, this screen would just spin and go nowhere. So I then tried to start over completely by deleting the DVR, but now I can’t even get that to come back.

p3zdhqrubv7k.jpg705×552 65.1 KB

2

Try restarting your Plex server. I had this also and basically just restarted everything. Sometimes the device can take 30sec to show up.

Otherwise you could try to enter the IP address manually, I had to do this once which also worked.

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I did reboot the server a few times and also power cycled the HDHomeRun, neither allowed me past the DVR setup step. I also updated to a new beta version of plex just in case and that didn’t solve the issue either.

The issue is not that the HDHomeRun isn’t detected, the system finds it right away, it just wont complete the setup process to add the tuner and DVR to plex.

Looking in the plex tuner service logs I see this, which doesn’t seem right.

Dec 02, 2017 14:57:26.844 [4028] INFO - * web_service_t::process_device_discovery
Dec 02, 2017 14:57:26.844 [4028] INFO - * device_reactor_t::get_device_list ()
Dec 02, 2017 14:57:26.844 [4028] INFO - * dvb_device_factory_t::get_device_list ()
Dec 02, 2017 14:57:28.919 [4028] INFO - * SAT2IP - discover_satip_servers(): no servers found
Dec 02, 2017 14:57:29.558 [3716] WARN - [E] enum_create(): Class not found, CreateClassEnumerator returned S_FALSE
Dec 02, 2017 14:57:29.558 [3716] INFO - * DeviceGetListEx_impl: pDL->Count:0
Dec 02, 2017 14:57:29.558 [4028] DEBUG - * file_tuner::get_stream_file. File C:\Program Files (x86)\Plex\Plex Media Server\Resources\Tuner\Private\devices\dvb\file\drv_file.ini does not exist

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Here is the progression of screens…

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Still stuck on this, anyone have any ideas? I would prefer not to have to uninstall and delete all of plex and start over.

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I was able to get this to work…

The setup sticks as shown above when using Internet Explorer 11, but it just worked in Chrome.

7

Glad to hear you’ve solved this. I’m sitting in from of the DVR Setup screen as well, right now, with the spinner spinning ad nauseum. I had just uninstalled Chrome a few days ago (separate issue), then my tuner arrived and I’ve been TRYING to set it up in IE 11. Will re-install Chrome again right now and give it another go.