"EAE timeout! EAE not running, or wrong folder?" Debian Plex Server - TCL Roku TV

Plex Media Server
,
1

Server Version#: 1.32.4.7195
Player Version#: 7.3.2.8429-4809d908b-Plex

The issue

Currently when I am watching something that has an audio like 5.1 AAC I will have an error every few seconds that crashes the stream on my TCL Roku TV. I have noticed that if I turn off “allow direct stream” then it will play without issue, however on the Roku app it suggests I don’t turn that off usually so I wasn’t sure if that was the right move.

Things I have tried

  • Trying to ensure inotify is high enough
$ find /mnt/media/Movies /mnt/media/Shows /mnt/media/Music -type d -print | wc -l
955
$ sudo sysctl -p
fs.inotify.max_user_watches = 10000
  • Ensuring open permissions on EasyAudioEncoder
$ ls -halt /var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/EasyAudioEncoder-1847-linux-x86_64/EasyAudioEncoder/
total 2.3M
drwxrwxrwx 8 plex plex 4.0K Jun 17 09:40  .
drwxr-xr-x 2 plex plex 4.0K Jun 17 09:40 'Convert to Dolby Digital (High Quality - 640 kbps)'
drwxr-xr-x 2 plex plex 4.0K Jun 17 09:40 'Convert to Dolby Digital (Low Quality - 384 kbps)'
drwxr-xr-x 2 plex plex 4.0K Jun 17 09:40 'Convert to Dolby Digital Plus (High Quality - 384 kbps)'
drwxr-xr-x 2 plex plex 4.0K Jun 17 09:40 'Convert to Dolby Digital Plus (Max Quality - 1024 kbps)'
drwxr-xr-x 2 plex plex 4.0K Jun 17 09:40 'Convert to WAV (to 2ch or less)'
drwxr-xr-x 2 plex plex 4.0K Jun 17 09:40 'Convert to WAV (to 8ch or less)'
-rwxrwxrwx 1 plex plex  136 Jun 17 08:07  eae-license.txt
-rwxrwxrwx 1 plex plex 2.2M Jun 17 08:07  EasyAudioEncoder
drwxrwxrwx 3 plex plex 4.0K Jun 17 08:07  ..
  • Ensuring transcoder temp directory is not on a network share, I have tried leaving the field in the PMS GUI blank as well as putting it to /var/lib/plexmediaserver/tmp and /tmp
  • Ensuring Roku Plex app and PMS are up-to-date

PMS OS Details

$ uname -a
Linux 4.19.0-24-amd64 #1 SMP Debian 4.19.282-1 (2023-04-29) x86_64 GNU/Linux

$ df -h
Filesystem            Size  Used Avail Use% Mounted on
udev                   24G     0   24G   0% /dev
tmpfs                 4.8G  9.3M  4.8G   1% /run
/dev/sda1              28G   16G   11G  61% /
tmpfs                  24G  8.0K   24G   1% /dev/shm
tmpfs                 5.0M     0  5.0M   0% /run/lock
tmpfs                  24G     0   24G   0% /sys/fs/cgroup
/dev/sda3             229G  7.3G  210G   4% /var
tmpfs                  10G  286M  9.8G   3% /tmp
/dev/sda6             463G   51G  389G  12% /home
//192.168.0.11/media   16T   13T  3.3T  80% /mnt/media
tmpfs                 4.8G   28K  4.8G   1% /run/user/116
tmpfs                 4.8G     0  4.8G   0% /run/user/1000

$ lsblk
NAME   MAJ:MIN RM   SIZE RO TYPE MOUNTPOINT
sda      8:0    0     1T  0 disk
├─sda1   8:1    0    28G  0 part /
├─sda2   8:2    0     1K  0 part
├─sda3   8:3    0 232.9G  0 part /var
├─sda5   8:5    0   976M  0 part [SWAP]
└─sda6   8:6    0 471.1G  0 part /home
sr0     11:0    1  1024M  0 rom

Logs

Plex Media Server Logs_2023-06-17_10-32-26.zip (1.0 MB)

Jun 17, 2023 08:08:12.580 [140591044401976] DEBUG - [Req#47a/Transcode/c5ed7d9b-f91a-4c34-8913-e44b38243904-3190/cbb6574d-aa94-45b4-8f31-a911635a22bb] Transcoder segment range: 0 - 84 (84)
Jun 17, 2023 08:08:12.581 [140591036328760] DEBUG - [Req#484/Transcode/c5ed7d9b-f91a-4c34-8913-e44b38243904-3190/cbb6574d-aa94-45b4-8f31-a911635a22bb] Transcoder segment range: 0 - 85 (84)
Jun 17, 2023 08:08:16.517 [140591036328760] ERROR - [Req#48e/Transcode/c5ed7d9b-f91a-4c34-8913-e44b38243904-3190/cbb6574d-aa94-45b4-8f31-a911635a22bb] [eac3_eae @ 0x7fd5ad2d1040] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-c057512c-82b7-4da9-89b4-e0fbe6e16104/EasyAudioEncoder/Convert to Dolby Digital Plus (High Quality - 384 kbps)/c5ed7d9b-f91a-4c34-8913-e44b38243904-3190_24883-0-918.ec3'
Jun 17, 2023 08:08:16.517 [140591044401976] ERROR - [Req#490/Transcode/c5ed7d9b-f91a-4c34-8913-e44b38243904-3190/cbb6574d-aa94-45b4-8f31-a911635a22bb] [eac3_eae @ 0x7fd5ad2d1040] error reading output: -5 (I/O error)
Jun 17, 2023 08:08:16.518 [140591036328760] ERROR - [Req#493/Transcode/c5ed7d9b-f91a-4c34-8913-e44b38243904-3190/cbb6574d-aa94-45b4-8f31-a911635a22bb] Audio encoding failed
Jun 17, 2023 08:08:16.552 [140591085517624] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 24883 is 1 (failure)
Jun 17, 2023 08:08:16.553 [140591004687160] DEBUG - Notifying consumer that data is complete.
2

Dolby transcoding requires Linux kernel inotify slots.

Consider this possibility.

3

I was a little confused on B, if my directories total up to 955 like I showed do I still round up to 32768?

I did just try that now:

$ sudo sysctl -p
fs.inotify.max_user_watches = 32768

and then went to reproduce the error and still encountered it

Edit:
I also tried setting it to 262144 and 955*512(488960) as well just to see if making inotify larger would do it but had no luck.

$ sudo sysctl -p
fs.inotify.max_user_watches = 262144
$ sudo sysctl -p
fs.inotify.max_user_watches = 488960

Also, grepping through the logs didnt show any notify errors that I saw

4

Put your fs.inotify.max_user_watches back to a sane value (65536).
No sense wasting 256MB of RAM.

If EAE isn’t running when playing to that TV, does it work when playing to something else?

Trying to isolate if player or server

5

I have had this issue across multiple players, though it is most prominent on the Roku. I have seen it also crash on an iPhone using the App Store app(v8.20) and on my laptop through the web browser(v 4.108.0) though that audio said EAC3 5.1. The reason I say it seems most prominent on the Roku is I am however able to watch the same media using 5.1 AAC across those 3 devices and only the Roku crashes.

Of course as I say this I am unable to reproduce this outside of the Roku at this moment, but if I am able to I will upload the logs as well, hope that context is beneficial at all for now though :crossed_fingers:

6

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