en_US.srt files not recognized

Both the old and new players can not recognize these are being english subs…

Plex DocumentationYour MediaAdding Local Subtitles to Your Media

That is not a supported naming format.

Plex uses ISO-639 codes for external subtitles.

If desired, you can embed the subtitles into the media file using MKVToolNix or similar tools. You can then give them a track name, which Plex will display in most (but not all) clients.

Umh this is a shame, but ok understood.