Entire season of a TV show not showing up

Each of the tv shows I have in the library has multiple seasons. This has worked every time until now. This one particular show has each of the “Season folders” named in exactly the same format. Each season folder is populated with episodes appropriately named in the same format. Seasons 1 thru 4 appear in the catalog. Season 5 does not. I am at a loss to think of what else to check.
Ideas anyone?

My extreme thanks in advance.

What TV Show and what’s your naming convention?

Please show your naming and structure, exactly as you have it

Arrow season 4 is named this way and DOES show up

Arrow season 5 is named like this and does NOT show up

The first 4 seasons are in the catalog but not season 5. Naming looks the same to me. What am I missing?

The very first thing I see is that you have another layer of directory under Season 5

This should be:

Season 5/
  Arrow.S05E01.Legacy.extension

  etc 
  etc

To make your life a lot easier and happier. I recommend ‘FileBot

I will assume your television episodes are:

X:\Television\series_name structure

In FileBot, your renaming rule would be X:\Television\{n}\Season {s.pad(2)}\{n}.{s00e00}.{t}

This would create: X:\Television\Arrow\Season 05\Arrow.S05E01.Legacy.ext

FileBot will rename and move for you at the same time. It will also give you the opportunity to confirm the series name match and where you want it to go. You can always edit the format (even with files ‘loaded’).

Try it out on a few sample files and see if that helps you.

I’ve over 7000 episodes and never had any matching issues with Plex. I also use the same naming as you do

I will try filebot, looks interesting.
But I have structure under each of the season folders. I discovered that if I put the episodes right under the season folder, plex would keep playing them - which I found personally to be annoying. I learned that by putting the episodes each in their own folder and then the collection of episode folders under the season folder, plex would still find them all but not veer off into continuous play mode. This has worked flawlessly with at least a couple dozen tv shows until now. Is the problem with the structure too or just the naming?

Probably just the naming.

If you really want to keep your structure (which I don’t advise but it’s perfectly ok to play with at will)…

X:\{n}\Season {s.pad(2)}\{n}.{s00e00}\{n}.{s00e00}.{t}

This produces: X:\Arrow\Season 05\Arrow.S05E01\Arrow.S05E01.Legacy.ext

How’s that?

Sounds good.

Thanks for the help. Really appreciated!

well I ran filebot. Normalized the naming of this show and it still only shows 4 seasons. Nothing in season 5 shows up in the database so nothing in season 5 can be streamed.

frustrating. Time to call it a day I guess.

Did you rename them ‘in place’ ? If so, PMS will still be hanging on to them incorrectly and not scan them as you have them.

This is the "Plex Dance’ we talk about. The fingerprint is retained until the file is gone long enough to be removed.

To expedite that process:

  1. move Arrow somewhere else (completely away from Plex)
  2. update the library
  3. when finished, empty the trash
  4. clean the bundles (let that have a few minutes to finish cleaning up)
  5. Move it all back in as one shot.
  6. Update the library

@megabill — as Plex Ninja, @ChuckPa suggested, the problem is most likely the fact you have sub-folders for the individual episodes. It worked previously, but eventually poor naming structure fails for everyone, and the only cure is to do it the way Plex expects it.

If I understand, you do that to avoid auto-play. I’m pretty sure all of the apps have a way to turn that feature off. Unfortunately, most Plex apps default to that annoying feature.

Which app are you using? Maybe someone here can show you how to turn auto-play off. Then, if you remove the extra sub-folders, your properly named episodes should be found properly by Plex.

and finally, is your TV library pointed to the folder above "Arrow, " so a structure similar to this…

    TV Shows  (TV Library points here, not to individual series or seasons)
       Arrow
          Season 01
            Arrow S01E01.mkv
       DC's Legends of Tomorrow
          Season 01 
             DC's Legends of Tomorrow S01E01.mkv

Thanks ChuckPa! Never heard of the “Plex Dance”, but I’m going to remember that. I followed your recommendation and now everything is as it should be. I will be sure to NOT rename in place in the future.

Thanks again!