Update: Cloudflare had issues with certificates after some doman changes. It has now been routed to new IP addresses. Please try and report back.
Hopefully the problem for Ontario Canada users is now resolved.
With regards to IP bans mentioned for some other users, the next beta release of Plex Media Server will have a fix for a caching issue that resulted in multiple repeated requests being made unnecessarily and should hopefully avoid any rate limiting and temporary IP ban
I downloaded 4929 yesterday which I believe is the ânext betaâ. There doesnât seem to be any improvement.
@Smokindog said:
I downloaded 4929 yesterday which I believe is the ânext betaâ. There doesnât seem to be any improvement.
My post about the next beta was made 25 minutes before your post - so downloading a beta yesterday cannot be related to that message. In any case - there was no evidence of Rate Limiting or IP Ban from your logs and your logs showed one EPG stuck at 10% which I said was being referred to the development team - it needs to be investigated and understood - The other issue regarding missed recordings - I still need to look at your new evidence here http://forums.plex.tv/discussion/comment/1649019/#Comment_1649019
Just ran a test here. Looks like the service is back.
Back in business here. Fingers crossed.
Back in business here too. Thank-you!
EPG downloading back to normal. Downloaded 90% - 1 downloaded 14847 airings.
Thanks.
Tried refreshing EPG here, still only at 13% after a few hours. Iâll try a full server restart and refresh later today, but so far no indication of improvement. PMS 1.12.2.4929, Beanfield ISP (maybe a DNS caching / TTL issue?)
MJ
@sa2000: You have been extremely helpful throughout this ordeal. Youâve dealt with some frustrated, helpless people who were looking to you to help, often taking their frustration out on you. Your responses were always courteous and your dedication was awesome.
So I say to you a well deserved thank you for your incredible support.
@mjsuhonos said:
Tried refreshing EPG here, still only at 13% after a few hours. Iâll try a full server restart and refresh later today, but so far no indication of improvement. PMS 1.12.2.4929, Beanfield ISP (maybe a DNS caching / TTL issue?)MJ
See what nslookup tmsapi.plex.tv returns when run on your server in a command line session
For ipv4, It should now be
104.18.157.41
104.18.156.41
@laidlaw1546 said:
@sa2000: You have been extremely helpful throughout this ordeal. Youâve dealt with some frustrated, helpless people who were looking to you to help, often taking their frustration out on you. Your responses were always courteous and your dedication was awesome.So I say to you a well deserved thank you for your incredible support.
Thank you
@sa2000: You have been extremely helpful throughout this ordeal. Youâve dealt with some frustrated, helpless people who were looking to you to help, often taking their frustration out on you. Your responses were always courteous and your dedication was awesome.
Hear, hear â completely agreed. A very professional job indeed. If there is some way we can provide positive feedback about your service, I would be happy to contribute to your recognition.
@laidlaw1546 - I dont disagree with your comments on sa2000âs handling of at least one frustrated customer. But the way this was handled and other problems around DVR/Live TV, for at least the last 6 months, looks more like an unpaid beta where the community is expected to help fix and improve the features.
Plex as a company needs to check itâs priorities. I suspect they heavily rely on the Plex pass subscription revenue. I also suspect that the lion share of those subscribers are paying so that they can have DVR/Live TV.
I have been a Plex pass subscriber since last September and the DVR AND Live TV functions have required constant baby sitting and been unpredictable at best for that entire time. I consciously did not cut the cord and wont until I am convinced this thing is ready for prime time and is getting the appropriate level of support when the sh*t does hit the fan, like this cloudflare situation. We should not have to all be individually sending in logs and seeing their support private messaging back one off solutions. Lets leave those kind of tactics to the MS Answers forum.
@sa2000 said:
@laidlaw1546 said:
@sa2000: You have been extremely helpful throughout this ordeal. Youâve dealt with some frustrated, helpless people who were looking to you to help, often taking their frustration out on you. Your responses were always courteous and your dedication was awesome.So I say to you a well deserved thank you for your incredible support.
Thank you
@sa2000 Thanks for your assistance! Everything looks to be in order with the EPG data again.
Looks good! Thanks @sa2000
However, I agree with the other comments about paying customers having to use a blog for support. Is there a link where we can provide comments to upper management?
my last automatic refresh did not work, but just tried a manual and it has worked. 
Still getting stuck and recordings still being skipped.
@Smokindog said:
Still getting stuck and recordings still being skipped.
Lets stick to having your issues on this forum topic - http://forums.plex.tv/discussion/315849/why-is-my-scheduled-recording-not-being-recorded - it is your topic and best to use it for investigating your skipped recording issues - which probably is related to the EPG being wrong
I will try and move your posts from here to the other thread. Your issues are different from the ones that are covered by this thread - which have now been resolved
I am looking at your BSG recording issue
Thanks @sa2000 itâs working again! Appreciate your help.
Yeah seems to be working. There is a show (that my wife loves) missing from the EPG but I have to verify the name of it. I didnât restart the server yet, but I am due for an upgrade soon.
