EPG: lacking details

Live TV & DVR
1

Server Version#: 1.22.2.4282 (Linux)
Player Version#: All
Tuner Make/Model: IPTV (tvhProxy/tvHeadend)
Guide/Lineup name: HBC (US: 55009)
Using XMLTV?: No, pulling from Plex/Gracenote
Channel number/Name: Many

I noticed something a couple of days ago. My EPG across the lineup seems to be missing a lot of detail. For a lot of shows, it’s only listing name and air time. No episodic description at all. For instance, I’m looking at Channel 182, Food Network, “Diners Drive-ins and Dive”, but no data about what the episode covers. Same for Heroes & Icons,Channel 89, Star Trek at 7:00 PM. Same for the currently airing Baywatch on H&I.

This seems to be the majority of channels (at least the ones I/we watch.)

What gives?

3

Same problem here; the majority of episodic shows don’t have any description.

4

CRAP CRAP CRAP… I hate it when I do this/that…

I’d have sworn that I was getting the same behavior from the web app. Nothing could have been further from the truth. Web app & the production Roku client both show the episode details, the preview Roku client does not display the details…

6

Same issue here when enabling Enhanced Guide.
Sharing link of an existing post created by someone else regarding this topic in March (though with xTeve), and the troubleshooting I did on my end, along with logs… yet, ignored. It seems to be Gracenote related.

https://forums.plex.tv/t/missing-show-movie-posters-from-program-guide/

7

This problem has disappeared for me, Guide shows details for everything I’d expect it to.

8

Ddid you do any updates recently to PMS or Plex app client? What versions are you running?

9

I update pretty much every week: server is currently 1.22.2.4282. The only clients I use are the built-in web client and the Roku ‘preview channel’.

10

I noticed only some channels now have season and episode numbering, still no posters/cover art. Same PMS version as you and also tried the web client. Sadly not fixed yet.

11

You are correct; it’s better, but not fixed. All of the channels I have enabled have episode details, but around 25% are missing cover art for shows, and a couple are missing channel logos too.

12

Server is now at 1.22.3.4392, and I have channel logos for all channels I have enabled (66). Scrolling through the guide, I have posters for all but one of the shows that are on right now. I have episode details for every show (even the one without a poster).

13

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