EPG Refresh fails

[E_Weezy_Peezy]

Server Version#: 1.25.6.5577
Player Version#:
Tuner Make/Model: HDHomeRun Connect Duo
Guide/Lineup name:
Using XMLTV?: No
Channel number/Name:

I added a a few more channels to my DVR today and now the EPG fails to update 100%. The new channels do not show in Plex for Windows or Plex Web, but they do show in Plex for iOS (just without any guide data). The portion of the logs showing the failure are below.

Did the typical server restart, upgrade, etc. Even removed the channels I added so it’s back to the exact ones I had when it worked 100% and it is still failing.

Feb 22, 2022 17:03:02.885 [8848] DEBUG - CloudEPG: Unable to get show metadata for /library/metadata/5fc69a5b088e7d002d40f743; adding from airing.
Feb 22, 2022 17:03:03.030 [8848] DEBUG - Activity: updated activity 54a162b1-1574-4108-a79b-d51e15c981d1 - completed 38.0% - Refreshing guide data
Feb 22, 2022 17:03:03.030 [8848] DEBUG - HTTP requesting GET https://epg.provider.plex.tv/grid?beginsAt<=1646092800&channel=5fc70601088e7d002d4c736f&endsAt>=1645488000&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en
Feb 22, 2022 17:03:03.098 [8700] DEBUG - [HttpClient] HTTP/2.0 (0.1s) 429 response from GET https://epg.provider.plex.tv/grid?beginsAt<=1646092800&channel=5fc70601088e7d002d4c736f&endsAt>=1645488000&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en (reused)
Feb 22, 2022 17:03:03.098 [8848] ERROR - EPG: received HTTP response of 429 from request to https://epg.provider.plex.tv/grid?beginsAt<=1646092800&channel=5fc70601088e7d002d4c736f&endsAt>=1645488000&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en
Feb 22, 2022 17:03:03.098 [8848] DEBUG - HTTP requesting GET https://epg.provider.plex.tv/grid?beginsAt<=1646092800&channel=5fc70601088e7d002d4c736f&endsAt>=1645488000&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en
Feb 22, 2022 17:03:03.180 [8700] DEBUG - [HttpClient] HTTP/2.0 (0.1s) 429 response from GET https://epg.provider.plex.tv/grid?beginsAt<=1646092800&channel=5fc70601088e7d002d4c736f&endsAt>=1645488000&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en (reused)
Feb 22, 2022 17:03:03.181 [8848] ERROR - EPG: received HTTP response of 429 from request to https://epg.provider.plex.tv/grid?beginsAt<=1646092800&channel=5fc70601088e7d002d4c736f&endsAt>=1645488000&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en
Feb 22, 2022 17:03:03.181 [8848] DEBUG - HTTP requesting GET https://epg.provider.plex.tv/grid?beginsAt<=1646092800&channel=5fc70601088e7d002d4c736f&endsAt>=1645488000&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en
Feb 22, 2022 17:03:03.237 [8700] DEBUG - [HttpClient] HTTP/2.0 (0.1s) 429 response from GET https://epg.provider.plex.tv/grid?beginsAt<=1646092800&channel=5fc70601088e7d002d4c736f&endsAt>=1645488000&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en (reused)
Feb 22, 2022 17:03:03.238 [8848] ERROR - EPG: received HTTP response of 429 from request to https://epg.provider.plex.tv/grid?beginsAt<=1646092800&channel=5fc70601088e7d002d4c736f&endsAt>=1645488000&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en
Feb 22, 2022 17:03:03.238 [8848] WARN - EPG[cloud]: Failed to load EPG.
Feb 22, 2022 17:03:03.238 [8848] DEBUG - Database: Shutting down.
Feb 22, 2022 17:03:03.249 [8848] DEBUG - EPG[cloud]: Total time to load EPG was 483.2 (HTTP details cached 28.4%, CloudFlare grid cached: 0.0%, 3 HTTP errors)

[E_Weezy_Peezy]

The failing URL seems to be a particular show/episode. I noticed in a log from earlier today when I added the extra channels the same failure pattern but on a different show/episode. So it doesn’t seem to consistently be the same show. Also http code 429 is “too many requests”. Is it safe to assume that there are “busy” issues with the EPG process?

[E_Weezy_Peezy]

Seems my theory was correct. I tried again later in the evening (didn’t change anything, just re-enabled the channels to trigger a guide refresh) and this time it worked.