DVR not recording anymore... EPG not refreshing

Live TV & DVR
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1

Server Version#: 1.19.4.2935
Player Version#: -
Tuner Make/Model: Hauppauge WinTV-QuadHD, Hauppauge WinTV-dualHD, Silicon Labs Si2168
Guide/Lineup name: Kabel Deutschland Hessen Digital
Using XMLTV?: No
Channel number/Name: All

Hi there,

tonight PLEX stopped recording my TV shows. In the logs the two lines

Jun 24, 2020 12:18:53.108 [0x7f5536ffd700] DEBUG - HTTP 200 response from GET https://epg.provider.plex.tv/lineups/5d43027289097f001ed47513/channels?X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx
Jun 24, 2020 12:18:53.108 [0x7f5536ffd700] DEBUG - HTTP requesting GET https://epg.provider.plex.tv/lineups/5d43027289097f001ed47513/channels?X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx

show up over and over again (like 10-20 times per second). Restarting the plexmediaserver or rebooting the server did not help.

I tried renaming/deleting the settings folder and resetting up plex. When configuring the DVR, my tuner finds all the channels, but when I enter my Country/Postcode (in Germany) I get a list of EPGs with only one provider (which is some Telekom Entertain or something) but not the one I used before (Kabel Deutschland Hessen Digital)… If I try to chose this wrong provider from the list I instantly get a error message “Failed to parse data”…

Please help!

1 Like
2

Looking into the problem - appears to be an issue with the https://epg.provider.plex.tv service

3

Im having probs with the epg setup also, tried to re-initalise TV, get to enter postocde and wont continue.

4

Appears to be a data issue affecting whole Europe - escalated to our provider

I have not checked other regions

1 Like
5

Thank you very much!

6

Guessing we can call UK part of Europe still …

7

Yes we can

8

Ok, I see some progress… I can map the channels, but the EPG is empty

9

The ingestion job of the data is still running. Our provider has rolled data back to yesterday’s and we started a full ingestion that would take about 6 hours to complete. It is still running

10

This was resolved overnight

1 Like
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