Server Version#: 1.30.0.6359 (64-bit)
Player Version#: Version 4.87.2 (or the client on any streaming device)
Hello all,
I cannot play any movies added in the last few days.
I have tried the following with no success. :
- Moved a movie file out of the library, rescanned the library then moved the movie back.
- Removed the library where the problem previously only affected one file.
- Recreated the library with a different folder and library name.
- After that, I couldn’t play any files in that library.
- Reset all file permissions and took ownership in the APPDATA directory as well as the main library affected.
- Permissions and ownership were already correct but I did this for troubleshooting purposes.
- Moved an affected movie file to a library where the files were still playable.
- I didn’t think this would work and of course it did not.
- Cleaned up the database according to instructions I found on the web.
- I made a backup of the DB in case I destroyed it.
- Uninstalled and downgraded to 1.29.0.6219
- Reinstalled 1.30.0.6359.
I have verified the following:
- All drive letters agree with the Library configuration.
- In the properties security tab, I am listed as one of the owners and have all permissions.
- All movies are scanned, and with a few exceptions, their posters are displayed as well as the movie information.
- Notably, there is NO media information. That is, resolution or audio codec is missing.
I have found no clues in the forum as to why the media information is not being found. Meanwhile, I am using my Infuse client to play files from the Library or any new files.
I hope you can help me. Logs are attached. The file I am using as a test is “7 Faces of Dr Lao”.
Plex Media Server Logs_2022-11-10_09-10-31.zip (5.2 MB)
Thanks All,
