Recently Added Media Files Not Available But Showing in Library

Plex Media Server Metadata & Adding Files
1

Server Version#: 1.28.2.6151
Player Version#: 4.87.2

Recently added files (a handful of movies and shows) to my library, I’m able see them catalogued in my library and even access them to change the metadata.

However when I got play them, they’re marked as “Unavailable” and when I look for the error, I find “The Plex Media Server can’t find or access the media file for this library item at the expected location.” This is the same error for all the movies and episodes added on this same day. All the other media added previously is accessible without issue.

I’ve tried the following:

  • Checked the codecs to make sure they’re compatible with Plex
  • Checked the permissions on all of the files
  • Made sure the naming conventions are compatible with Plex
  • Moved the files outside of folders, updated my libraries - then moved the files back
  • Moved the problem files into their own Library folders and added those to the Plex Server
  • Deleted the files and reloaded them
  • Refreshed/Debugged/Emptied Trash and all the other routine maintenance things I could think of, ad nausem

Nothing about my setup has changed since my last additions to the Plex Library. The only couple of things that have been updated were both my Plex Server and Chrome Browser. I’m using the same Windows 10 Laptop with external drives dedicated to this, and I’ve hit on a wall on solutions.

Thanks in advance for any insight.

2

Can you attempt to play one of these, note the file name, and then post your server logs after it errors out?

3

Plex Media Scanner Analysis.log (2.9 KB)

Looks like it had trouble encoding/analyzing?

4

Please see post above. I need all of your server logs, not just the 21 lines you excerpted. I also need the name of the file that is affected.

5

Sorry about that.

Plex Media Server Logs_2022-09-07_20-23-46.zip (2.7 MB)

File name: 101 Second Unit, Move Out.mkv

6

I am seeing (boost::filesystem::status: Access is denied: "C:\Users\<USERNAME>\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-ig9khsnmvfiqse52rn4zhn47-a9c85926-65ff-4fb4-85d6-8ac35c2e791b\chunk-stream0-00010.m4s")

and Im seeing ERROR - MDE: video has neither a video stream nor an audio stream Can you play the files on the server outside of plex?

7

They do not. Tried a couple of local media players to no avail, with the whole group of files.
Looks like I’ll go to the root and try again.

Thanks for your help.

8

For anyone else reading this, that means the files are corrupt and dont have playable content, thus the errors that Plex is throwing.

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9

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