I am trying to downloading episodes of a TV series to a fresh install of Plex on an Android tablet. The download starts normally but errors out before completing. The Android app logs seem to blame the transcoder for not completing the transcode, but the transcoder has worked fine whenever I’ve used it to transcode for regular playback. Please advise.
Server Version#: 1.25.2.5319
Player Version#: Android app 8.28.0.30077 (241173d0)
Excerpt from Android app logs:
01-09 14:14:15.203 i: [DownloadsStorageManager] Done adding transient 0 bytes of used space. Used: 233559801 | Available: 512241936647
01-09 14:14:18.562 i: [DefaultDownloader] Download complete: /storage/79D7-A005/Android/data/com.plexapp.android/files/1/4/.grab/2cb77028a39d2c0ab511c7f3f48d030ef144a323-local/Monogatari (2009) - S00E24 - Koyomimonogatari Koyomi Water.mkv (size: 0.0 MB | speed: 0.0 Mbps)
01-09 14:14:18.630 w: [DownloadQueueManager] Adding 2cb77028a39d2c0ab511c7f3f48d030ef144a323 to the failed list: Download failed as the transcoder did not complete.
01-09 14:14:18.645 i: [EventSource (LocalServer)] Message: {"ActivityNotification":{"event":"ended","uuid":"54982472-e5db-4459-b75b-a01e8004909f","Activity":{"uuid":"54982472-e5db-4459-b75b-a01e8004909f","type":"grabber.grab","cancellable":true,"userID":1,"title":"Downloading","subtitle":"Monogatari - E24 - Koyomimonogatari: Koyomi Water","progress":100,"Context":{"currentSize":42127353,"grabber":"tv.plex.grabbers.download","itemKey":"/library/metadata/89837","itemMediaIndex":"0","itemRatingKey":"89837","source":"server://2ce48df2fd36a4e7a14696c79b8e36afa94cd9eb/com.plexapp.plugins.library","status":"error","subscriptionID":"1"},"Response":{"error":25,"errorText":"Download failed as the transcoder did not complete","status":"error"}}}}
01-09 14:14:18.645 i: [EventSource (LocalServer)] Message: {"ActivityNotification":{"event":"updated","uuid":"9e0c7417-d02d-4f10-a94b-d780945f8c0f","Activity":{"uuid":"9e0c7417-d02d-4f10-a94b-d780945f8c0f","type":"provider.subscription.refresh","cancellable":false,"userID":1,"title":"Refreshing Sub","subtitle":"Downloading","progress":40,"Context":{"completed":2,"ratingKey":"89752","refreshing":"0","source":"server://2ce48df2fd36a4e7a14696c79b8e36afa94cd9eb/com.plexapp.plugins.library","subscriptionID":"1","total":5,"waiting":"0"}}}}
Excerpt from PMS logs:
Jan 09, 2022 14:14:16.705 [0x1514aff88b38] DEBUG - Request: [192.168.0.55:55636 (Subnet)] GET /transcode/sessions/9cc136b6e1026d0d05fff0702cd8d3479f670645?session=9cc136b6e1026d0d05fff0702cd8d3479f670645 (20 live) TLS GZIP Signed-in Token (WikiCopter)
Jan 09, 2022 14:14:16.705 [0x1514bec8fb38] DEBUG - Completed: [192.168.0.55:55636] 200 GET /transcode/sessions/9cc136b6e1026d0d05fff0702cd8d3479f670645?session=9cc136b6e1026d0d05fff0702cd8d3479f670645 (20 live) TLS GZIP 0ms 647 bytes (pipelined: 1)
Jan 09, 2022 14:14:16.741 [0x1514b002cb38] DEBUG - Request: [192.168.0.55:55410 (Subnet)] GET /video/:/transcode/universal/stop?session=9cc136b6e1026d0d05fff0702cd8d3479f670645 (20 live) TLS GZIP Signed-in Token (WikiCopter)
Jan 09, 2022 14:14:16.741 [0x1514b021db38] DEBUG - [Transcode] Killing job.
Jan 09, 2022 14:14:16.741 [0x1514b021db38] DEBUG - [Transcode] Signalling job ID 31994 with 9
Jan 09, 2022 14:14:16.741 [0x1514b021db38] DEBUG - [Transcode] Job was already killed, not killing again.
Jan 09, 2022 14:14:16.741 [0x1514b021db38] DEBUG - [Transcode] Stopping transcode session 9cc136b6e1026d0d05fff0702cd8d3479f670645
Jan 09, 2022 14:14:16.741 [0x1514bec8fb38] DEBUG - Completed: [192.168.0.55:55410] 200 GET /video/:/transcode/universal/stop?session=9cc136b6e1026d0d05fff0702cd8d3479f670645 (20 live) TLS GZIP 0ms 195 bytes (pipelined: 34)
Jan 09, 2022 14:14:16.742 [0x1514b021db38] DEBUG - [Transcode] Activity: Ended activity 432a87fb-4a2b-4001-b104-27c992492bff.
Jan 09, 2022 14:14:16.745 [0x1514b035db38] DEBUG - Request: [192.168.0.128:51632 (Subnet)] GET /status/sessions/background (20 live) TLS GZIP Signed-in Token (WikiCopter)
Jan 09, 2022 14:14:16.746 [0x1514bec6cb38] DEBUG - Completed: [192.168.0.128:51632] 200 GET /status/sessions/background (20 live) TLS GZIP 0ms 522 bytes (pipelined: 36)
Jan 09, 2022 14:14:16.748 [0x1514b09feb38] DEBUG - Request: [192.168.0.128:51477 (Subnet)] GET /status/sessions/background (20 live) TLS GZIP Signed-in Token (WikiCopter)
Jan 09, 2022 14:14:16.748 [0x1514bec8fb38] DEBUG - Completed: [192.168.0.128:51477] 200 GET /status/sessions/background (20 live) TLS GZIP 0ms 522 bytes (pipelined: 650)
Jan 09, 2022 14:14:16.749 [0x1514b021db38] DEBUG - [Transcode] Whacked session 9cc136b6e1026d0d05fff0702cd8d3479f670645, 4 remaining.
Jan 09, 2022 14:14:16.772 [0x1514b2ae0b38] DEBUG - Request: [192.168.0.55:55410 (Subnet)] GET /library/metadata/89836?includeMarkers=1&includePreferences=1 (20 live) TLS GZIP Signed-in Token (WikiCopter)
Jan 09, 2022 14:14:16.781 [0x1514bec6cb38] DEBUG - Completed: [192.168.0.55:55410] 200 GET /library/metadata/89836?includeMarkers=1&includePreferences=1 (20 live) TLS GZIP 8ms 2145 bytes (pipelined: 35)
Jan 09, 2022 14:14:16.859 [0x1514c0d81b38] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 31994 is -9 (signal: Killed)
Jan 09, 2022 14:14:16.859 [0x1514b033ab38] DEBUG - Cleaning directory for session 9cc136b6e1026d0d05fff0702cd8d3479f670645 (/config/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-9cc136b6e1026d0d05fff0702cd8d3479f670645-91a1eb7d-a01e-4ab7-a434-9f3d41fe3427)
Jan 09, 2022 14:14:16.866 [0x1514b033ab38] DEBUG - Streaming Resource: Terminating session 0x1514bc402b38:9cc136b6e1026d0d05fff0702cd8d3479f670645 which is using static transcoder slot. Used slots is now 2
Jan 09, 2022 14:14:16.866 [0x1514b033ab38] DEBUG - Streaming Resource: Terminated session 0x1514bc402b38:9cc136b6e1026d0d05fff0702cd8d3479f670645 with reason Client stopped playback.
Jan 09, 2022 14:14:16.866 [0x1514b033ab38] DEBUG - Streaming Resource: Removing session 0x1514bc402b38:9cc136b6e1026d0d05fff0702cd8d3479f670645
