Server Version#: 1.23.6.4881
Player Version#: Android
Jul 30, 2021 23:29:18.125 [0x14d2afbf6b38] DEBUG - Jobs: ‘/usr/lib/plexmediaserver/Plex Transcoder’ exit code for process 6395 is -11 (signal: Segmentation fault)
Jul 30, 2021 23:29:18.125 [0x14d2a9343b38] DEBUG - Streaming Resource: Terminating session 0x14d2ad0d9cc8:89c15f44f140cc19-com-plexapp-android which is using 720kbps of WAN bandwidth. Used is now 0kbps
Jul 30, 2021 23:29:18.125 [0x14d2a9343b38] DEBUG - Streaming Resource: Terminating session 0x14d2ad0d9cc8:89c15f44f140cc19-com-plexapp-android which is using transcoder slot. Used slots is now 0
Jul 30, 2021 23:29:18.125 [0x14d2ab456b38] DEBUG - Killing job.
Jul 30, 2021 23:29:18.125 [0x14d2ab456b38] DEBUG - Signalling job ID 6395 with 9
Jul 30, 2021 23:29:18.125 [0x14d2ab456b38] DEBUG - Job was already killed, not killing again.
Jul 30, 2021 23:29:18.125 [0x14d2ab456b38] DEBUG - Stopping transcode session 89c15f44f140cc19-com-plexapp-android
Jul 30, 2021 23:29:18.125 [0x14d2ab2afb38] DEBUG - Cleaning directory for session 89c15f44f140cc19-com-plexapp-android (/transcode/Transcode/Sessions/plex-transcode-89c15f44f140cc19-com-plexapp-android-b8357592-1793-4d1d-9d97-6df1e9132705)
Jul 30, 2021 23:29:18.126 [0x14d2a9343b38] DEBUG - Streaming Resource: Terminated session 0x14d2ad0d9cc8:89c15f44f140cc19-com-plexapp-android with reason Conversion failed. The transcoder process crashed.
Seems to be working in web browser, but not the android Plex app
how do I view the logs from /usr/lib/plexmediaserver/Plex Transcoder?
I am also seeing this error
general protection fault ip:147369da7abe sp:1473616af190 error:0 in liblibx264_encoder.so[147369d9f000+16f000] which was also reported here
Transcoder crashes after latest update - Plex Media Server - Plex Forum
- Recreate the problem.
- Settings - Server - Troubleshooting - Download Logs.
- Attach the ZIP file here.
Everything will be in the PMS-generated ZIP file
Plex Media Server Logs_2021-07-31_16-18-57.zip (1.5 MB)
@ChuckPa Attached, thanks for the help.
Is this server remote ? I see a WAN (public) IP address and an Android player ?
Does it fail if not using Android?
I have it in my DMZ I think. I have some friends that share it and it fails for them too using Samsung app. It works when there is no transcoding.
Going to sound dumb – Turn off the subtitles.
See what happens.
I have tried that as well. It just sits there and doesn’t start playback.
Plex/Web?
Plex web works. It started with original, then it still worked when I changed the playback to Auto and it transcoded it to 720p
I was afraid you’d say that
I’ve seen lots of recent problems with the android client
I don’t know what they’re doing but not looking good. It should never cause PMS to fail.
which version of the app is installed in the TV ?
(not that I can do much for it )
Other choice you have is to back down to an older PMS version.
I have downgraded to previous versions, but it seems like the problem is stuck there now. I am using the android App on a phone 8.20.1.26670.
which phone?
I might be able to find you the app.
Are you familiar with ADB ? (android developer tool) ?
if so, you can side-load any version you want (until next update). It will at least allow you to isolate where the problem is.
Sorry, I meant I downgraded the PMS. I have not tried changing the app. I have a samsung galaxy s21
If you can downgrade the app, now downgrade it.
I have seen Android apps kill PMS (ZERO idea why because it’s theoretically impossible unless it’s making an outlandish / illegal formatted request)
How do I downgrade?
edit: where do I get the previous versions of the app?
that’s what I’m going to try to find. I need research which it is
by the way is there a way to view Plex Transcoder logging? Like, run it manually with the same flags as when PMS calls it?
