Error loading channels

Plex Media Server NAS & Devices
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Server Version#: 1.25.5.5492
Player Version#:

Synology NAS v. 7.01-42218

Just upgraded Synology NAS to 7.01 - before I found out there were major problems with Plex. Managed to get Plex 1.25.5.5492 installed. My movies and tv shows have been indexed, but I keep getting the “error loading channels” error with live tv and dvr. It appears to be set up correctly (see attached), but on the live tv and dvr screen it just won’t come up.

error loading channels 2022-02-18_22-29-41
error loading channels 2022-02-18_22-29-41891×561 166 KB

enabled channels 2022-02-19_0-51-51
enabled channels 2022-02-19_0-51-51950×526 52.9 KB

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Here are some errors I was able to find. Don’t know if they relate to the issue or not:

Feb 19, 2022 00:44:53.790 [0x7fa10beaa8] DEBUG - Downloading document http://127.0.0.1:32400/tv.plex.providers.epg.cloud:4/metadata/plex%3A%2F%2Fmovie%2F5fc689cce7e95f002e8b47ee?includeMarkers=1&includeParentKey=1&includePreferences=1
Feb 19, 2022 00:44:53.797 [0x7fa10beaa8] ERROR - downloadContainer: expected MediaContainer element, found html
Feb 19, 2022 00:44:53.797 [0x7fa10beaa8] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:4/metadata/plex%3A%2F%2Fmovie%2F5fc689cce7e95f002e8b47ee
Feb 19, 2022 00:44:53.797 [0x7fa10beaa8] ERROR - Subscription: Error refreshing sub: No container found

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Noticed more errors. Could any of these be the cause for the Live TV and DVR not loading?

Feb 20, 2022 23:44:10.403 [0x7f9c191aa8] ERROR - SQLITE3:0x7fa3198290, 11, database corruption at line 67183 of [1b256d97b5]
Feb 20, 2022 23:44:10.403 [0x7f9c191aa8] ERROR - SQLITE3:0x7fa3198290, 11, statement aborts at 10: [select media_items.id as ‘media_items_id’, media_items.library_section_id as ‘media_items_library_section_id’, media_items.section_location_id as ‘media_items_section_location_id’, med

Feb 20, 2022 23:44:09.868 [0x7f9d083aa8] DEBUG - [EventSourceClient/pubsub] MyPlex: We appear to have regained Internet connectivity.
Feb 20, 2022 23:44:09.868 [0x7f9d083aa8] ERROR - [EventSourceClient/pubsub] getaddrinfo(192-168-1-234.abcdefghijklmnopqrstuvwxyz012345.plex.direct) failed: -2
Feb 20, 2022 23:44:09.868 [0x7f9d083aa8] DEBUG - [EventSourceClient/pubsub] Network: 192-168-1-234.abcdefghijklmnopqrstuvwxyz012345.plex.direct failed to resolve to 192.168.1.234 but instead yielded “”

192.168.1.234 is the Synology NAS that Plex is running on.

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I just discovered, after years with Plex, that there is no Customer Support. Even for Plex Pass members (which I have also been for years). Very disappointed by this.

Anyway, after researching the SQLite corruption error, I found this guidance: Repair a Corrupted Database | Plex Support

Following that, I took these steps (Synology NAS runs on Linux):

ssh into NAS
Go to the Database folder: “/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/Plex Media Server/Plug-in Support/Databases”

  1. Stop the plex server
  2. “/var/packages/PlexMediaServer/target/Plex SQLite” com.plexapp.plugins.library.db “.output dump.sql” “.dump”
  3. rm com.plexapp.plugins.library.db
  4. “/var/packages/PlexMediaServer/target/Plex SQLite” com.plexapp.plugins.library.db “.read dump.sql”
  5. chown PlexMediaServer com.plexapp.plugins.library.db
  6. chgrp PlexMediaServer com.plexapp.plugins.library.db
  7. mv tv.plex.providers.epg.cloud-.db-wal tv.plex.providers.epg.cloud-.db-wal.orig
  8. mv tv.plex.providers.epg.cloud-.db-shm tv.plex.providers.epg.cloud-.db-shm.orig
  9. Restart Plex

My Live TV and DVR is now working properly.

No Plex customer support. Just have to hope someone who knows the answer reads your post in this forum.

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