Error on plex arcade

Plex Labs
,
1

Server Version#: 1.21.2.3943
Player Version#: Plex-web 4.51.1
i have tried everything i have read. when i try to use the Plex Arcade i get this error
Playback Error

A critical error occurred.

Error code: -15000 (Unknown)

im not sure what i can try next. i checked fire wall i checked trancoder i just am stuck

2

This is Parsec error 15000 ~ Error Codes - 22006 and 15000 (Unable To Initialize Encoder On Your Server) – Parsec

You haven’t mentioned your server OS; if it’s macOS, there’s possibility we can support your video card in the future.

3

oh very sorry
OS: Windows 10 20H2
Video card it does it on my
laptop intel HD5500 i3
Asus x570 Asus RX5700 XT
FireTV Stick 4k
Google Chromecast with Google TV
iPad newest OS
Pixel phones

all do the same error

or does it mean the server video card?

4

that’s what it sounds like, yeah

5

I have the Asus R7 250 2gb card. Newest driver AMD 21.2.1

6

Hello, I also have this same error, my server:
Windows 10 Pro
intel Core i5
8GB ram
AMD R7 250 2GB Ram

7

If it helps this is my server log

Plex Game Transcoder.log (2.9 KB)

8

I switched to an HD 7700 and now it works. The R7 250 is NOT Parsec compatible.

1 Like
9

thanks for the data, much appreciated!

11

Thanks for the info, i was sad about it.

12

Hi

Just trying Plex Arcade for the first time and am getting a 15000 error when I try to play any game.

I’m using an M1 MacBook for my server - do I understand correctly this error means that the GPU isn’t supported?

13

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