Everything was fine until yesterday. Out of nowhere, I can’t access my server on either the phone app or the PC. I can only access it on the local server. I saw that enabling streaming works, but the movies look terrible. Help!
tom80H
November 6, 2025, 8:44pm
2
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details on how to troubleshoot remote access issues:
When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much.
First off… there’s a dedicated support article on troubleshooting your remote access . I strongly recommend you have a look at that.
Find below some additional remarks on how to troubleshoot your remote access setup.
