Error Scanning Directory - Unable to add TV show

[subramony]

New episode was downloaded and then all of a sudden the whole show disappeared from Plex. Checked the logs and this is what I see. The file plays back fine if I play it directly over the network (i.e. directly in Windows), but for whatever reason Plex is unable to scan it.

Server Version#: 1.32.0.6865
Player Version#:

Apr 05, 2023 06:31:52.168 [57072] DEBUG - * Scanning E:\ServerFolders\TV\Ted Lasso\Season 03
Apr 05, 2023 06:31:52.168 [57072] DEBUG - Scanner: Processing directory E:\ServerFolders\TV\Ted Lasso\Season 03 (parent: yes)
Apr 05, 2023 06:31:52.169 [57072] VERBOSE - * Noting that ‘Ted Lasso\Season 03’ was updated at 2023-04-05 06:30:52
Apr 05, 2023 06:31:52.169 [57072] VERBOSE - * Taking directory ‘Ted Lasso/Season 03’ (1018) out of the map (0 left)
Apr 05, 2023 06:31:52.169 [57072] WARN - Error scanning directory, we’ll skip and continue: boost::filesystem::directory_iterator::construct: An internal error occurred [system:1359]: “E:\ServerFolders\TV\Ted Lasso\Season 03”

[OttoKerner]

1. disable “Verbose” logging, then stop and restart the server
2. please show a list of the file names in that Season 03 folder

[subramony]

Will do on Verbose logging.

These are the files in that folder:
Ted.Lasso.S03E01.Smells.Like.Mean.Spirit.WEBDL-2160p.mkv
Ted.Lasso.S03E02.(I.Don’t.Want.to.Go.to).Chelsea.WEBDL-2160p.mkv
Ted.Lasso.S03E03.4-5-1.WEBDL-2160p.mkv
Ted.Lasso.S03E04.Big.Week.WEBDL-2160p.mkv

[OttoKerner]

@subramony

Ted.Lasso.S03E03.4-5-1.WEBDL-2160p.mkv

See if you can rename that one to e.g.
Ted.Lasso.S03E03[4-5-1.WEBDL-2160p].mkv
then try scanning the library again.

[subramony]

Made that change and still getting the same error in the logs.

For whatever it’s worth, this issue didn’t arise until the 4th episode was added.

Here’s what I see in the log:

Apr 05, 2023 11:09:19.190 [39692] WARN - Filesystem error (boost::filesystem::directory_iterator::construct: An internal error occurred [system:1359]: “E:\ServerFolders\TV”) during scanning: 1359 in “E:\ServerFolders\TV”
Apr 05, 2023 11:09:19.190 [39692] ERROR - We got an error scanning in E:\ServerFolders\TV
Apr 05, 2023 11:09:19.190 [39692] WARN - Scanning the location E:\ServerFolders\TV did not complete

[OttoKerner]

Then remove it temporarily and try again. Maybe there is something about that file which is tripping up Plex.

[subramony]

I did try removing it from the drive and re-adding it. Same error persists.

[dbirch]

Can you post your entire server logs ? often times they provide more detail

[subramony]

Here are the logs
Plex Media Server Logs_2023-04-05_20-06-25.zip (2.2 MB)

[subramony]

Downgraded to the previous version of Plex Media Server and everything is working again. The latest build (1.32) broke something. Not sure if this is related to the fact that I am using Stablebit DrivePool on a Windows Server 2019 machine.

[MrGolden]

The new release broke something. The same issue is being discussed in this thread:

https://forums.plex.tv/t/plex-media-server-1-32-0-6865-ba892e5ce-issues-seeing-folders-of-networked-drives-nas

[WithinRafael]

Hey Otto, getting reports from others with the same error, different media. Am looking into it, but nothing stands out. Starting to suspect the latest beta update.

[iTrooper]

Yup, the latest update has issues with shared drives. I can’t say the same for those who use local drives, BUT when I did a test by adding a folder to scan that was located in my C: drive, it has zero issues scanning that into my collection, but anything that was on my shared NAS drive which I dubbed letter V: for Videos (obviously lol), Plex couldn’t scan it.

When I rolled back, everything worked again. However I am noticing a few friends missing my friends list and I donno if that’s a Plex bug with his particular Beta, or if it’s something to do with my tinkering with DB backups due to all these issues. I thought it was a database issue at first, till I did enough poking around to realize the new beta broke something.

[iTrooper]

OH CRAP!! Totally forgot!

Make sure you change the following settings

Settings → General → Server version updates → Change it to “Ask me”, please do not set it to “Automatically during scheduled maintenance”.

And make sure you change update channel to Public for the meantime.

I had to download Plex Server Version 1.31.3.6868 and downgrade it again as the network bug came back cuz it auto updated on my while I was asleep

[WithinRafael]

And despite the growing reports, this update appears to have just been pushed out to retail channels. Yikes. What’s the point of reporting issues on betas again?

[exobyte]

I’m also using Windows Server 2019 and StableBit CloudDrive and most of my TV shows disappeared. Fixed by rolling back to a previous version. There’s something in this update that isn’t included in the patch notes.