Hi,
I’ve been having an issue where my TV shows are no longer updating with new episodes. The last time a show was successfully added to plex was around May and I believe roughly around the same time I clicked on the ‘upgrade matching’ option on the menu. Even though new files are being added to my folders, Plex is not seeing them. My Anime section updates fine (which uses the same agents) and movies as well. I have confirmed the following
TV show folder and naming structure unchanged
Bundles cleaned
Downgrading version
Deleted trash
Optimized databash
refreshed metadata
And still no luck. I have logs, but not sure how to attach a zip to the topic.
Thanks for any advice!
„Unchanged“ might not be good enough if you’re using a naming schema not supported by the new scanner. From what I’ve seen it’s usually more flexible / forgiving when it comes to deviating structures and naming… though there’s also examples of users with the weirdest file names that are no longer recognized.
That naming looks ok – sorry… for pushing that anyway, force of habit since most users claim their naming is perfect even if it’s far off
Could you share your server logs here to take a look what else might be going wrong?
Enable Debug logging but disable Verbose logging from Settings > [Server Name] > General
Trigger ⋮ > Scan Library Files for the tv-show library in question and wait for it to complete (when done, give it a moment to wrap up the under-the-hood tasks
Obtain those logs from Settings > [Server Name] > Manage > Troubleshooting > Download Logs
There seems to have been some hiccup with a show called “The Good Liar” – though I cannot see any immediate errors beyond that.
A few observations though… there seem to be some exceptions to your mostly perfect file names
Examples:
files in /tv/FreeNAS/Blood Of Zeus (2020)/ appear to be just cryptic codes / file hashes
/tv/FreeNAS/Doctor Who/ is missing the release year (should be Doctor Who (2005) to avoid the show from being mixed up with the original show) and has no season subfolders (minor)
/FreeNAS/Bakemonogatari` is missing a clear season/episode section (those will probably be ignored by Plex)
Questions:
Have you already checked if the new shows might have been added as duplicates to another show (e.g. using the Duplicate filter in your library view)?
Can you verify the Plex Media Server has permission to read those missing shows?
There’s a few warnings about Plex failing to see the content of e.g. /tv/FreeNAS/Record of Ragnarok/
hahah yea some of the files existed way before I started up NAS/Plex server. But they’ve never been a problem so I never updated the naming.
The new shows are not duplicates
That is interesting why there are permission errors only on that folder. Plex should have the same permissions 1 level up at the /tv/FreeNAS
I did notice this in the logs too:
I’m looking into that folder ‘’ to see what that is
Also, the TV Show Loki (as an example), is completely missing from my Plex. I have 5 episodes of in the folder, but it says nothing has changed. (You can see it’s in the same /tv/FreeNAS/ path so the permissions are the same as the ‘Record of Ragnarok’ show)
The removing 0 media items from map part indicates that your server can indeed not see any files in that directory. I’m not 100% familiar with TrueNAS – if it works similar to the other Linux based clients, you need to make sure the user used by the Plex Media Server has access to those folders – not necessarily your own account.
That actually helped. I updated the permissions on ‘Loki’ as a tested, rescanned the files, and they started populating. I think that partially solved my problems. Now I need to find out why the permissions aren’t being set correctly…not a problem with Plex! Now I gotta look into NAS setup.
