Server Version#: 1.32.0.6865
PMS stopped picking up new files yesterday, scan files flicks on for a second then off. Can’t find any obvious errors in the log - any pointers where I should look?
Exisitng files already scanned into the database work fine. Refresh all metadata seems to do a full scan of the directory but adds nothing new.
Sorry, not enough info to even guess. Post your log and I will look.
Thanks - which log in particular would that be?
Plex Media Server.log (4.0 MB)
I think this might be the right log. My log is filled with the following, even though nothing is playing?
Apr 06, 2023 17:33:04.475 [40804] DEBUG - Audio Stream: 1170391, Subtitle Stream: -1
Apr 06, 2023 17:33:04.476 [40804] DEBUG - We’re going to try to auto-select an audio stream for account 1.
Apr 06, 2023 17:33:04.476 [40804] DEBUG - Selecting best audio stream for part ID 565186 (language: en)
It seems your server is having trouble reading files from your I:\ drive (I:\TV, I:\TV2, I:\Movies).
There’s no specific details as for what’s causing this. Can you double-check your media drive is still mounted/mapped to that drive letter?
side note / off topic: your configuration for Settings > [Server Name] > Network > List of IP addresses and networks that are allowed without auth contains a leading space character and is therefore not recognized
Thanks for the suggestion, but yes it’s still mapped to I: and files stored on that drive are playing perfectly fine in Plex so it can still read it, at least to play from it?
Can you please post your plex server logs ? (The entire zip please)
I was having the exact same issue, upgraded to 1.32.0.6865 on 4/4 and my scanner quit working and would no longer pull in new files. I ended up going back to 1.31.3.6868 and all is good at the moment.
Perfect thanks, downgrading fixed it - must be something screwy with that latest build?
Plex Media Server Logs_2023-04-06_17-33-09.zip (5.1 MB)
Here’s my zip from yesterday, before I downgraded and fixed it. Hopefully someone can figure out what the issue was as it will probably happen again next time the server updates?
I see the same errors about not being able to access your I drive. Let me check if someone knows more about this error.
Thanks, in case you missed it, I fixed the problem by downgrading my PMS version - the one released on 4/4 seems to have introduced some kind of issue?
I’d like to chime in on this. Since I updated to Plex beta 1.32.0.6865 on Windows 10 at the start of last week, Plex has stopped scanning and adding new files.
All data that was already added in the folders is still recognised and can be played, but no new file will be added.
It’s not library specific. It’s not NAS specific.
You try to force a refresh, and the client runs for a fraction of a second and then stops.
It sounds like I need to look into how to downgrade plex without losing my libraries and sync status…
@elgaucho Please do not downgrade, often that just applies a band-aid to an underlying issue. Can you post your server logs?
Same issue
Full Log:
Apr 09, 2023 20:11:19.129 [10308] DEBUG - Library Updater: Requested that section 1 be updated, force=0, deep=0, subdir=X:\Media\Movies iTunes=0
Apr 09, 2023 20:11:19.129 [10308] DEBUG - Library Updater: Queueing section 1
Apr 09, 2023 20:11:19.130 [10604] DEBUG - Activity: registered new activity 27ecf036-45a5-488d-9fec-50a65aec2cd4 - “Scanning”
Apr 09, 2023 20:11:19.130 [10604] INFO - Notification: Scanning the “Movies” section -
Apr 09, 2023 20:11:19.130 [10604] DEBUG - Scanning section 1
Apr 09, 2023 20:11:19.130 [10604] DEBUG - Activity: updated activity 27ecf036-45a5-488d-9fec-50a65aec2cd4 - completed 0.0% - Scanning Movies
Apr 09, 2023 20:11:19.130 [10604] DEBUG - Job was already killed, not killing again.
Apr 09, 2023 20:11:19.135 [10604] DEBUG - It took 15.625000 ms to retrieve 2189 items.
Apr 09, 2023 20:11:19.262 [10604] DEBUG - Asked to cull library timeline before time 1681084279, we’re starting with 2 items.
Apr 09, 2023 20:11:19.262 [10604] DEBUG - Library timeline cull complete with 2 items left.
Apr 09, 2023 20:11:19.262 [10604] DEBUG - Scanning Movies using en-US(Plex Movie) with 2260 current media items and 1 section locations in the database.
Apr 09, 2023 20:11:19.262 [10604] DEBUG - Performing a scan with ‘Plex Movie’ (language: en-US virtual: 0).
Apr 09, 2023 20:11:19.262 [10604] DEBUG - * Scanning X:\Media\Movies
Apr 09, 2023 20:11:19.263 [10604] DEBUG - Scanner: Processing directory X:\Media\Movies (parent: no)
Apr 09, 2023 20:11:19.263 [10604] VERBOSE - * Noting that ‘’ was updated at 2023-04-09 20:10:19
Apr 09, 2023 20:11:19.263 [10604] VERBOSE - * Taking directory ‘’ (1) out of the map (2108 left)
Apr 09, 2023 20:11:19.264 [10604] WARN - Filesystem error (boost::filesystem::directory_iterator::construct: An internal error occurred [system:1359]: “X:\Media\Movies”) during scanning: 1359 in “X:\Media\Movies”
Apr 09, 2023 20:11:19.264 [10604] ERROR - We got an error scanning in X:\Media\Movies
Apr 09, 2023 20:11:19.264 [10604] WARN - Scanning the location X:\Media\Movies did not complete
Apr 09, 2023 20:11:19.264 [10604] DEBUG - Activity: updated activity 27ecf036-45a5-488d-9fec-50a65aec2cd4 - completed 99.0% - Scanning Movies
Apr 09, 2023 20:11:19.264 [10604] DEBUG - Scanner [Plex Movie]: Idle and left with 2260 media items.
Apr 09, 2023 20:11:19.265 [10604] DEBUG - Since it was an incomplete scan, we are not going to whack missing media.
@anon18523487 Any chance you can provide some input?
If Plex would like server logs, those logs shouldn’t contain any personal information like emails, IP addresses and usernames, which I can see scattered all over the files.
I’ve reviewed and filtered what appear to be the relevant logs linked to the error. @anon18523487 hopefully this provides a little context.
Summary Log - Scanner Issue.txt (34.8 KB)
You can retract your logs and send them to MovieFan by direct message.
Click the persons name or picture → Message
Not downgrading doesn’t seem like the best idea when the options are working or not working?
Any news on a fix?
Same issue for me since upgrading. Directly attached storage scans no problem, network attaches storage no longer scan for new. I can still play files that had previously been scanned on my network drives, just can’t scan for new media.
