Error when skipping forward multiple times

Plex Players Smart TVs
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Server Version#:1.40.0.7998
Player Version#:5.76.2

Using a 2016 Samsung TV, when I play back any media and press the right button more than once to skip forward, the spinning circle will continue for the rest of the playback and navigation controls will no longer work. Looking at the logs, I see the following error:

Feb 14, 2024 17:34:53.644 [140479615142712] INFO - [Req#10f3] [Plex for Samsung] [XXUSERXX:XXCODEXX] [AVPlay (PLAYING)] onBuffering: 98%
Feb 14, 2024 17:34:53.644 [140479615142712] INFO - [Req#10f3] [Plex for Samsung] [XXUSERXX:XXCODEXX] [AVPlay (PLAYING)] Buffering Complete
Feb 14, 2024 17:34:53.644 [140479615142712] INFO - [Req#10f3] [Plex for Samsung] [XXUSERXX:XXCODEXX] [AVPlay (PLAYING)] getDuration ()
Feb 14, 2024 17:34:53.644 [140479615142712] INFO - [Req#10f3] [Plex for Samsung] [XXUSERXX:XXCODEXX] [AVPlay (PLAYING)] seekTo (311671)
Feb 14, 2024 17:34:53.644 [140479615142712] WARN - [Req#10f3] [Plex for Samsung] [XXUSERXX:XXCODEXX] [Tizen] Cannot seekTo(), name=“PLAYER_ERROR_SEEK_FAILED” code=“0” message=“”
Feb 14, 2024 17:34:53.644 [140479615142712] ERROR - [Req#10f3] [Plex for Samsung] [XXUSERXX:XXCODEXX] [Unhandled Rejection]:
seekTo@[native code]
seekTo@[native code]
https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.76.2-4718845/packages_localization_localization_ts-getAppConfig_ts.chunk.js:2:82650
https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.76.2-4718845/packages_localization_localization_ts-getAppConfig_ts.chunk.js:2:82945
C@file:///opt/usr/apps/kIciSQlYEM/res/wgt/plex-web/index.html:32:28010
https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.76.2-4718845/packages_localization_localization_ts-getAppConfig_ts.chunk.js:2:82916
value@https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.76.2-4718845/packages_localization_localization_ts-getAppConfig_ts.chunk.js:2:99819
_onBufferingComplete@https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.76.2-4718845/packages_localization_localization_ts-getAppConfig_ts.chunk.js:2:93386
Feb 14, 2024 17:34:53.654 [140479768189752] DEBUG - Completed: [192.168.1.25:60281] 200 POST /log (8 live) #10f3 GZIP 11ms 305 bytes (pipelined: 15)

Instead, If I seek forward and then wait for the first skip to complete, I can then successfully skip again.

1 Like
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I haven’t looked at my logs but this sounds similar to what’s happening with me. If I try to FF I get the spinning circle and the video never loads.

3

The context for this is FF is set to skip 30 seconds and I know I want to skip 2 minutes ahead, I would hit the button 4 times. This works on a FireStick, for example.

I did notice some commentary on developer sites that mention that with the Samsung API, you cannot call the seek function unless they player is in the IDLE, READY, or PLAYING state. It looks like they require you to wait for a seek to complete before seeking again. It might be possible for the Plex app to wait to see how many times the seek button is pushed and then seek the appropriate amount of time, or at least delay trying to seek until the last operation has completed.

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