Excessive data usage by plexamp

Plex Labs
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Server Version#:10.24.0.2257
Player Version#:4.11.2
I am experiencing excessive data usage. This has been an ongoing issue since June/July.

This morning the app consumed 565mb of data in under 10 minutes (approximately 3-4 songs were played). No songs were skipped or tracked.

I have the following setting in the players app:
Cellular caching: next song only
Cellular quality: 64kbps

If I preload the cache before leaving my local network then these data usage issues do not arrive. It appears it may be an issue with transcoding as a significant portion of my library is FLAC files.

Does anyone have any insight into what may be causing this or how to mitigate it? I love Plex and plexamp but this is really painful given I have a limited mobile data plan and I am not always able to clear and preload the cache.

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Elan will want to see your logs, see if you can grab them.

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141105886959236.zip (921.5 KB)
Thanks for the heads up! Posting them below.

@elan Here are all the logs I could pull from plexamp.

Plexamp.1.log is from today and starts from when I started streaming via android auto. this was my first android based activity with plexamp today.

Plexamp.2.log covers my activity from yesterday but if I recall correctly I had preloaded the cache before heading out. I think I see that in this file at around 17:50

Sorry for the double threads going on this. If the moderators would like to consolidate these somehow please go ahead and do so.

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Just a small update on this. I noticed that my Plex server had some configuration issues and was running through the relay resulting in indirect playback.

I got excited as I thought that may have been what is causing the data usage issues I’m seeing. Fixed that up and went for a drive this morning. Preloaded the cache with 2.23gb of music and went for a 30min drive. At the end of that drive I see I’ve still consumed 230mb of mobile data. This may be within normal usage but I’m still concerned it has consumed this much data in such a short period of time.

I’ve attached this mornings logs in case anyone would like to take a look at them.

Could the indirect connection have caused the clearly excessive data usage I posted about (and supplied logs for) in my previous comment?
211060559363999.zip (505.8 KB)

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@elan would you rather logs get uploaded as raw files or are the zip files I’m uploading ok for you to work with?

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Pretty sure this will be fixed in the next release.

1 Like
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That’s great news! I’ll keep an eye out for it and be sure to test. Thanks

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Hi everyone,

I’m having the same issue. I have FLAC files on my server, and want them to convert to MP3s at 320k when I am streaming remotely (ie not on wifi).

No matter what settings I use in plexamp, plex media server etc it never transcdes. Files are only ever played at full quality, which uses a huge amount of my mobile data.

Any idea when the next version of plex media server will be released?

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The bug was fixed in the latest release of Plexamp. If you’re having trouble, reproduce and then post Plexamp logs here.

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