External Access not visible & Server settings are unavailable

Plex Media Server Desktops & Laptops
1

Server Version#: 1.29.1.6316-f4cdfea9c
Player Version#:1.54.2.3267-d35cd36f

I’m running Plex Server on a Mac running OS 10.14.6
In the Finder it shows as version 1.29.1.6316-f4cdfea9c
In the web interface it shows as version 4.87.2

Plex desktop app for Mac Version 1.54.2.3267-d35cd36f

This was working fine until the latest update. Following the update, I have two issues:

Under settings, the External access settings are completely missing. Nowhere to be seen in the Settings panel. (I can access my server remotely, but I can’t view or adjust the external access settings.)

Also under settings
> Manage > Libraries >
and > Manage > Console >
and > Manage > Plugins >
When I click on any of these I get the message “Server settings are unavailable”

I have tried logging out and into the server (yes with the “admin” account).

I found a Plex support article…
https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/
…that talks about editing some defaults in the settings file.

I did as the doc says and quit PMS and then removed these entries from the settings file:
PlexOnlineHome (this one was absent)
PlexOnlineMail
PlexOnlineToken
PlexOnlineUsername

I restarted the Mac afterwards.

The problem remains.

I tried restoring a backup copy (from before this happened) of the “com.plexapp.plexmediaserver.plist” settings file.

Plex server was off when I did the restore and I restarted after I restored this file. The problems persist.

I have reinstalled Plex Media Server. Problem persists.

2

Same issue here, running Plex Server on Mac 10.14.6, latest update broke the server resulting in “Server settings are unavailable”. I had to downgrade to Version 1.29.0.6244-819d3678c and it seems to be working now, although it wants me to update, which I won’t until this issue is officially fixed. Thanks

3

Thank you for validating my experience and confirming that reverting to the previous version works around this. I have reverted (thankfully I keep a healthy library of Plex versions, so this was easy) and it’s working as it should.

4

I thought there’d be others reporting similar issue… No one? It’s just @pbirke and me?

5

There are several threads reporting the same thing. Short answer is either the new beta seems to fix it or revert to a previous version. Here’s a detailed response:

Good luck!

Chris

6

Thank you very much for sharing the link. I thought I had previously searched for a discussion on this. Glad to know a fix is in the works.

7

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