I’m using Plex for several years already. I always used external srt files for subtitles, if there is no subtitle in the container.
Since a few month srt subtitles are not played back anymore.
Wheel turns forever and then playback stops. As soon as I switch to container subtitles or switch them off completely, playback starts right away.
Playing it in the Webinterface I get this error: “An error occurred trying to play this item. shaka1001 (Network)”
No idea what it means.
Version of Plex: 1.10.1.4602
Version of DSM: 6.1.4-15217 Update 3
If I’m in the wrong place here, would you please move it to the right place? Thank you
I’m using Plex for several years already. I always used external srt files for subtitles, if there is no subtitle in the container.
Since a few month srt subtitles are not played back anymore.
Wheel turns forever and then playback stops. As soon as I switch to container subtitles or switch them off completely, playback starts right away.
Playing it in the Webinterface I get this error: “An error occurred trying to play this item. shaka1001 (Network)”
No idea what it means.
Version of Plex: 1.10.1.4602
Version of DSM: 6.1.4-15217 Update 3
If I’m in the wrong place here, would you please move it to the right place? Thank you
Thanks for your help in advance!
Lenny
Please provide logs and indication of time of error
One of the problems we found is your naming of the subtitles.
Jan 05, 2018 01:05:08.112 [0x7fcdfbf35700] ERROR - Couldn't find the file to stream: /volume1/MEDIA/TV Shows/Big Bang Theory/Season 11/The.Big.Bang.Theory.S11E01.720p.HDTV.X264-DIMENSION-Scrambled.en.srt
PMS is looking for that file and it’s not finding it.
What are the names of the files? Also, would you consider cleaning up the naming? FileBot will make it a lot easier to manage SRT files
Files are already getting renamed, automatically. However I renamed a lot of stuff, automatically with a tool. Now when I think about it, I guess this was around the same time subtitles stopped working.
However “Scan Library files” keeps the old names. What can I do, to clean that up?
Files are already getting renamed, automatically. However I renamed a lot of stuff, automatically with a tool. Now when I think about it, I guess this was around the same time subtitles stopped working.
However “Scan Library files” keeps the old names. What can I do, to clean that up?
Reinstalling Plex, Configuring the libraries and importing the viewstates solved the problem for me.
Not the solution I was looking for, but finally all subtiles are working again.