External Subtitles not working

[bgillette]

Server Version#:v3.57.1
Player Version#:

I am running Plex Media Server v3.57.1 running on a QNAP TS451 with with an Intel Celeron CPU (2.41Ghz 2 core) with 8 Gigabytes of memory, running QTS4.3.4 firmware.
I have never been able to get external subtitles (.srt) to work. They show up to be selected when i play the movie, but if i try to use a subtitle the movie won’t even start playing, Plex just displays the “spinning” image and the movie never loads. It plasy fine if i don’t pick a subtitle and leave the subtitle to “none”.

I have looked at every plex article on this topic and tried all things to fix this that i could find.
I have tried:
Ensuring the movie file and the subtitle file are both named correctly.
I have moved all movies out of the qnap & plex folder and ran the plex metadata refresh and then moved the movie & subtitle files back to the plex folder.
I have the library agent set so that “Local media assets(movies)” is the first item in the agent list and have also tried it by moving this to the last item in the list.
I have the “Burn Subtitles” player settings in Plex Media Server set to “always” but have tried switching it to automatic
I only watch movies locally on my network so i have the quality settings to always play with the original resolution (to not transcode)

The external subtitle file (.srt) is encoded as utf-8

None of my movies with subtitles will play if i opt to use the local subtitle for the movie, but the one i’ll use as a sample is named:
Skyscraper (2018).mp4 the subtitle name is Skyscraper (2018).eng.srt

Nothing shows in the logs related to this.
Anyone have anything else i can try to get external subtitles working?

[bgillette]

Nevermind, i figured it out. I wasn’t too concerned about checking the path for “temporary transcoding path” as i have plex set to play everything at its original resolution and sound quality. However, i had a path in that setting that didn’t exist. I “thought” PLEX would CREATE the folder if i named it in that setting, however, that is not the case, the transcoding temporary path setting has to point to an existing directory/folder ,and the permissions need to be set correctly. that fixed my external subtitle issue.