Extras not being picked up in some but not all movies

[wolfkin]

Server Version#: Version 1.29.0.6244 [Plex Windows]
Player Version#: Version 4.87.2 [Plex Web]

So I’m sort of manually adding some trailer to my movies as I organize them in a single folder. I’ve noticed that some of them pick up the extras and some do not.

I’ve been following the folder organization as per the article

https://support.plex.tv/articles/local-files-for-trailers-and-extras/

I’ve picked two examples. Surf’s Up does not show the trailers and Four Lions does.

I have pictures of my settings for the library and pictures of what each movie looks like as well as their XML file.

[wolfkin]

Library

Settings

[wolfkin]

Four Lions
Four Lions - File Structure.txt (415 Bytes)

G:\VIDEOS\MOVIES\FOUR.LIONS.2010.1080P.BLURAY.X265-RARBG
│ Four.Lions.2010.1080p.BluRay.x265-RARBG.mp4
│
├───Behind the Scenes
├───Deleted Scenes
├───Featurettes
├───Interviews
├───Other
├───Scenes
├───Shorts
├───Subs
│ 3_English.srt
│
└───Trailers
Four Lions - Official Trailer ｜ Starring Riz Ahmed.mkv

Surf’s Up - File Structure.txt (945 Bytes)

G:\VIDEOS\MOVIES\SURFS.UP.2007.1080P.BLURAY.X265-RARBG
│ Surfs.Up.2007.1080p.BluRay.x265-RARBG.en.srt
│ Surfs.Up.2007.1080p.BluRay.x265-RARBG.mp4
│
├───Behind the Scenes
├───Deleted Scenes
├───Featurettes
├───Interviews
├───Other
├───Scenes
│ No. 01 Surfing Documentary Scene.mkv
│ No. 02 Cody vs. Tank Surf Off Scene.mkv
│ No. 03 A Surefire Cure Scene.mkv
│ No. 04 Building Cody’s Board Scene.mkv
│ No. 05 Chicken Joe’s Hot Tub Scene.mkv
│ No. 06 Lava Boarding Scene.mkv
│ No. 07 Let’s Surf! Scene.mkv
│ No. 08 The Competition Begins Scene.mkv
│ No. 09 The Final Wave Scene.mkv
│ No. 10 Big Z Returns Scene.mkv
│
├───Shorts
├───Subs
│ 2_English.srt
│
└───Trailers
Surf’s Up (2007) Trailer #1.mkv
Surf’s Up (2007) Trailer #2.mkv

I think i got it all in this

Plex Issue-ExtrasNotGettingPickedUp.tar (1.0 MB)

[leelynds]

In my experience, Plex will pick up the extras if they are included on the initial scan of the movie or TV show. If you add the extras later, Plex won’t see them until you “Refresh Metadata” for the item.

[OttoKerner]

There is zero reason to use all-capital letters.
Neither is there a need to use a dot where a space should be. (Particularly when you are not using the command line on Unix platforms)
Enclose release years in round parentheses.
Enable “use local assets” in the properties of the library.
Subtitles in a subfolder don’t work in Plex.

[wolfkin]

@OttoKerner

There is zero reason to use all-capital letters.
Neither is there a need to use a dot where a space should be. (Particularly when you are not using the command line on Unix platforms)
Enclose release years in round parentheses.
Enable “use local assets” in the properties of the library.
Subtitles in a subfolder don’t work in Plex.

The file structure doesn’t actually use all capital letters that’s just the output from the tree command.
The subtitles folder I don’t expect to work which is why I’ve copied them out and put them next to the video file.
My folder names I keep as original for other reasons.
My understanding was that “Local Assets” was for pictures does that have any effect on the extras?

@leelynds

In my experience, Plex will pick up the extras if they are included on the initial scan of the movie or TV show. If you add the extras later, Plex won’t see them until you “Refresh Metadata” for the item.

Ahh that’s exactly what I was looking for. A way to manually refresh. It worked. Thank you.