Film extras not appearing after refresh

[King_Mustard]

I have read the article here: https://support.plex.tv/articles/local-files-for-trailers-and-extras

The directory structure is:

\Films\Glass (2019)\Glass (2019) (H.265).mkv
\Films\Glass (2019)\Featurettes\Glass Decoded.mkv
\Films\Glass (2019)\Featurettes\The Sound of Glass.mkv

Within Settings > Agents > Films > Personal Media > I have ‘Local Media Assets (Movies)’ up top.

Any idea why the films is appearing fine but the extras are not showing up?

When I click on the settings cog next to ‘Local Media Assets (Movies)’, it asks for the directory for ‘Local music video path’, which is a bit odd.

EDIT: Never mind, it just took a while to scan. They appear now.

[JuiceWSA]

@King_Mustard

Within Settings > Agents > Films > Personal Media > I have ‘Local Media Assets (Movies)’ up top.

That is not necessary, and in fact, not recommended. It needs to be enabled, but the bottom of the stack of active agents is fine. <—if you ever want to use an MP4 file, it’s ‘required’.

@King_Mustard

Glass (2019)\Glass (2019) (H.265).mkv

Glass (2019) [H.265]\Glass (2019) [H.265].mkv

I think that’s probably the issue. The folder and the movie should be the same and both must be correct. Plex ignores everything in [Brackets] and Movie File Names do NOT have two (YEAR) fields.

If you do NOT have another ‘Version’ of this movie anywhere - fix the names and Plex Dance it:

The Plex Dance ™

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in menu next to server name, when accessed under ‘More’) double check naming schema and move files back scan the library Support articl…

If you DO have another ‘Version’ of this movie, remove both, Plex Dance and put the movie with the extras on first. Only after you see all your extras, you may add the other Version, but NOT in the movie folder with the extras. That folder is now, off limits.

[King_Mustard]

@JuiceWSA

That is not necessary, and in fact, not recommended. It needs to be enabled, but the bottom of the stack of active agents is fine. <—if you ever want to use an MP4 file, it’s ‘required’.

I followed the advice on https://support.plex.tv/articles/local-files-for-trailers-and-extras, which is:

Enable “Local Media Assets”

“Local Media Assets” is an Agent source that loads local media files or embedded metadata for a media item. To do this, ensure the Agent source is enabled and topmost in the list:

• Launch the Plex Web App
• Choose Settings from the top right of the Home screen
• Select your Plex Media Server from the settings sidebar
• Choose Agents
• Choose the Library Type and Agent you want to change
• Ensure Local Media Assets is checked
• Ensure Local Media Assets is topmost in the list

If you don’t think it’s necessary (or recommended), that help guide really needs to be clearer.

[JuiceWSA]

@King_Mustard

Enable “Local Media Assets”

“Local Media Assets” is an Agent source that loads local media files or embedded metadata for a media item. To do this, ensure the Agent source is enabled and topmost in the list:

I, and every other Volunteer is well aware of what the support pages say - and every day we tell people how to fix it. Plex is wrong. The support pages are wrong. And that’s the long and short of it.

Anyway - LMA’s location is not the issue here (but it may be one - if you ever want to use an MP4 file).

I think the issue is your folder/file name - and to fix it, or even see if it is - you gotta Dance.