Extremely Slow Library Update

Plex Media Server
1

Server Version#: 1.20.2.3402
Player Version#:

For the past few days I’ve been experiencing extremely slow library updates…so slow that it won’t finish. I have my scan interval set to run every 6 hours. It normally takes 30-60min to complete. I have multiple SMB sources for my libraries. It seemed to start around PMS Beta version 1.20.3.3430 and I thought by upgrading to latest might fix it, but it didn’t. I ended up rolling back to version 1.20.2.3402, again thinking this might fix it, but still seem to be having the issue. I don’t really want to publically post any logs, but maybe I can post partial logs or send them directly to someone. I’m pretty tech savvy and can do a lot of troubleshooting myself. Is there anything I can check or maybe tweak? All my server related DB/metadata/files are on a SSD. I’m running fully updated Win10 Enterprise 2004.

My DB size is currently:
Movies: 3521
TV: 166 / 546 / 8121

Thanks!

2

You can PM the logs to me. When was the last time the scan kicked in?

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I kicked it off again around 10:49am EST this morning after I rolled back to an earlier version (hoping that would fix it). It’s still scanning now and its 3:26pm. The console shows 39.2% complete (lol slow).

4

That will do. Get me the full set of logs.

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Had a chance to look at logs yet? I left my current scan run a few days so it would complete. I turned off the automated scan schedule though so no new scans would start. Hoping to get this resolved so I can turn my 6 hour scan schedule back on.

Thanks!

6

So typical… send him the logs… and as there’s a shortage of Toilet paper he’ll use them on his logs for sure and then flush them! I guess an answer or solution just aint happenin!

Why does thart not surprise me…? Oh well

7

Thanks for the ping @zooberka. I missed the one before.

@reteez If you are still having trouble. I looked at your log files and it showed your NAS was going very slowly going through each file. This is just PMS scanning for files, not even doing anything so I don’t think it’s a PMS issue. It may be something with your NAS. Try using your file explorer and see if it is slow to browse your files that way.

If things work fine, I’ve always found UNC paths to not be great with windows. I would suggest switching to using mapped drive letters and see if that helps.

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