Server Version#: 1.25.0.5246
Player Version#: 8.25.1.28703 (7bcafd43)
I am unable to download images from my Plex photo library onto my Android device. It appears from the logs that there is a typo or missing / in the path such that it’s trying to create a folder in an external storage location that doesn’t exist.
Here are the relevant logs from the Android device:
11-22 10:16:03.282 i: [UserAction] Select menu item: Save.
11-22 10:16:03.283 i: [PermissionController] android.permission.WRITE_EXTERNAL_STORAGE permission has been granted.
11-22 10:16:03.288 i: [SaveBitmapAsyncTask] Downloading image to external storage
11-22 10:16:03.291 e: [DownloadImageAsyncTask] Error downloading image
11-22 10:16:03.291 e: An exception occurred: java.io.IOException: Unable to create directory /storage/emulated/0Pictures/Plex
11-22 10:16:03.291 e: Stacktrace: java.io.IOException: Unable to create directory /storage/emulated/0Pictures/Plex
at com.plexapp.plex.utilities.p6.a(SourceFile:4)
at com.plexapp.plex.utilities.p6.<init>(SourceFile:3)
at com.plexapp.plex.utilities.p6.<init>(SourceFile:2)
at com.plexapp.plex.utilities.p6.<init>(SourceFile:1)
at com.plexapp.plex.c0.j.f(SourceFile:7)
at com.plexapp.plex.utilities.f5$a.f(SourceFile:2)
at com.plexapp.plex.utilities.f5$a.doInBackground(SourceFile:1)
at android.os.AsyncTask$2.call(AsyncTask.java:333)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:245)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:764)
11-22 10:16:03.301 i: Showing toast: Failed to save image
Note the path it’s trying to create - /storage/emulated/0Pictures/Plex - I think that’s wrong. I think it should have a slash between the 0 and Pictures. But, since it can’t create that folder, it fails to download the image. Permissions are fine, path is wrong.
