Failed to send Invite error

Server Version#: 4.30.2

My server was recently hacked, the Plex team was able to restore it. However when I try to add the previous users to the server I get the error “Failed to send Invite”. I can add new users fine, but no one who was on it before.

Please advise.

Please forward your request to the support (https://plex.tv/contact)
We can’t address it here in the forum but they can.

I would have done that originally, but if you select support as the reason you’re contacting they say they won’t respond. It physically won’t allow it.

That’s not right.

I did a copy/paste to internal channels.
Hope this will be able to get someone to look at it in the morning.

Thank you, I’m sure it’s a simple fix just not something I can do on my end unfortunately.

Hey, has there been any update or new info? The problem is still ongoing.

Thanks.

Your account should be fixed now.

Clicking that link does not work. I am getting the same error, cannot send invite!

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