Server Version#: 1.25.2.5319
Player Version#: 8.27.2.29938
As the title says, when I try to play any video from android app (activated) I get the message “unable to play media”. This happens when I try to stream outside of the local network. On local wifi it works fine.
I just took a part of the log and I changed sensitive information. I hope it helps.
Jan 01, 2022 17:04:40.637 [0x718f2d48] DEBUG - [Transcode] Selecting best audio stream for part ID 2456 (autoselect: 1 language: en)
Jan 01, 2022 17:04:40.637 [0x718f2d48] DEBUG - [Transcode] Audio Stream: 5358, Subtitle Stream: 0
Jan 01, 2022 17:04:40.642 [0x718f2d48] DEBUG - [Transcode] MDE: Selected protocol hls; container: mkv
Jan 01, 2022 17:04:40.642 [0x718f2d48] DEBUG - [Transcode] MDE: analyzing media item 2456
Jan 01, 2022 17:04:40.642 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: Direct Play is disabled
Jan 01, 2022 17:04:40.642 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: media must be transcoded in order to use the hls protocol
Jan 01, 2022 17:04:40.642 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: no direct play video profile exists for http/mkv/h264
Jan 01, 2022 17:04:40.642 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: no direct play video profile exists for http/mkv/h264/aac
Jan 01, 2022 17:04:40.643 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: selected media 0 / 2456
Jan 01, 2022 17:04:40.643 [0x718f2d48] DEBUG - [Transcode] Streaming Resource: Required bandwidth unknown (media requires deep analysis) Changing decision parameters provided by client to fit bandwidth limit of 720kbps
Jan 01, 2022 17:04:40.643 [0x718f2d48] DEBUG - [Transcode] Streaming Resource: Determining preferred transcode encoders through transcode only decision.
Jan 01, 2022 17:04:40.644 [0x718f2d48] DEBUG - [Transcode] Scaled up video bitrate to 1395Kbps based on 1.500000x fudge factor.
Jan 01, 2022 17:04:40.645 [0x718f2d48] DEBUG - [Transcode] Scaled up video bitrate to 1395Kbps based on 1.500000x fudge factor.
Jan 01, 2022 17:04:40.646 [0x718f2d48] DEBUG - [Transcode] Streaming Resource: Reducing playback quality for 685kbps stream bitrate: video resolution to 480x258, audio channels to 2, quality to 21, disable video DS as 2147483647kbps is > the 555kbps available, disable audio DS as 2147483647kbps is > the 130kbps available
Jan 01, 2022 17:04:40.646 [0x718f2d48] DEBUG - [Transcode] Scaled up video bitrate to 1395Kbps based on 1.500000x fudge factor.
Jan 01, 2022 17:04:40.646 [0x718f2d48] DEBUG - [Transcode] Scaled maximum bitrate for resolution reduction to 196Kbps.
Jan 01, 2022 17:04:40.647 [0x718f2d48] DEBUG - [Transcode] MDE: Selected protocol hls; container: mkv
Jan 01, 2022 17:04:40.647 [0x718f2d48] DEBUG - [Transcode] MDE: analyzing media item 2456
Jan 01, 2022 17:04:40.647 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: Direct Play is disabled
Jan 01, 2022 17:04:40.647 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: media must be transcoded in order to use the hls protocol
Jan 01, 2022 17:04:40.647 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: no direct play video profile exists for http/mkv/h264
Jan 01, 2022 17:04:40.647 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: no direct play video profile exists for http/mkv/h264/aac
Jan 01, 2022 17:04:40.647 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: Direct Streaming is disabled, so video stream will be transcoded
Jan 01, 2022 17:04:40.647 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: no remuxable profile found, so video stream will be transcoded
Jan 01, 2022 17:04:40.648 [0x718f2d48] DEBUG - [Transcode] MDE: Cannot direct stream video stream due to profile or setting limitations
Jan 01, 2022 17:04:40.648 [0x718f2d48] DEBUG - [Transcode] Scaled up video bitrate to 1395Kbps based on 1.500000x fudge factor.
Jan 01, 2022 17:04:40.648 [0x718f2d48] DEBUG - [Transcode] Scaled maximum bitrate for resolution reduction to 196Kbps.
Jan 01, 2022 17:04:40.648 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: Audio Direct Streaming is disabled, so video’s audio stream will be transcoded
Jan 01, 2022 17:04:40.648 [0x718f2d48] DEBUG - [Transcode] MDE: Cannot direct stream audio stream due to profile or setting limitations
Jan 01, 2022 17:04:40.649 [0x718f2d48] DEBUG - [Transcode] MDE: mymovie: selected media 0 / 2456
Jan 01, 2022 17:04:40.650 [0x718f2d48] DEBUG - [Transcode] Streaming Resource: Reached Decision id=1031 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=4002,Not enough CPU for conversion of this item.)
Jan 01, 2022 17:04:40.652 [0x72647d48] DEBUG - Completed: [ip:port] 200 GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=cellular&maxVideoBitrate=720&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F1031&peakBitrate=720&protocol=*&session=60db06fee0a62915-com-plexapp-android&subtitleSize=100&videoBitrate=720&videoQuality=60&videoResolution=3840x2160 (7 live) TLS GZIP 63ms 676 bytes (pipelined: 1)
Jan 01, 2022 17:04:42.904 [0x72624d48] DEBUG - Completed: [ip:port] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP 20001ms 5 bytes (pipelined: 6)
Jan 01, 2022 17:04:42.952 [0x71a95d48] DEBUG - Request: [ip:port (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (mymail)
Jan 01, 2022 17:04:42.952 [0x71a95d48] DEBUG - Content-Length is -1 (of total: -1).
Jan 01, 2022 17:05:02.953 [0x72647d48] DEBUG - Completed: [ip:port] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (6 live) GZIP 20001ms 5 bytes (pipelined: 2)
Jan 01, 2022 17:05:02.999 [0x71a95d48] DEBUG - Request: [ip:port (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (6 live) GZIP Signed-in Token (mymail)
Jan 01, 2022 17:05:02.999 [0x71a95d48] DEBUG - Content-Length is -1 (of total: -1).
Jan 01, 2022 17:05:23.000 [0x72624d48] DEBUG - Completed: [ip:port] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (4 live) GZIP 20001ms 5 bytes (pipelined: 3)
Jan 01, 2022 17:05:23.042 [0x71a95d48] DEBUG - Request: [ip:port (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (4 live) GZIP Signed-in Token (mymail)
Jan 01, 2022 17:05:23.042 [0x71a95d48] DEBUG - Content-Length is -1 (of total: -1).
Jan 01, 2022 17:05:39.985 [0x72647d48] DEBUG - WebSocket: client initiated close
Jan 01, 2022 17:05:39.986 [0x72624d48] DEBUG - NotificationStream: Removing because of close
Jan 01, 2022 17:05:40.039 [0x72624d48] DEBUG - handleStreamRead code 2: End of file
