Family member cannot download content on iPad Plex App

Plex Players Mobile Devices
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1

Server Version#: 1.29.0.6244
Player Version#: 8.9 (iPadOS)

I have a plex server running on my Mac Studio. Both my wife and I have Lifetime Plex Pass subscriptions. My wife is a household user and I have enabled downloads for her account on the server configuration screen (Library Access Management).

When I am using the same iPad Plex app, I can download content just fine. When she logs in using her own account, the download button is greyed out and she cannot download.

Because she is a Plex Pass subscriber, I would have expected her to be able to download from our household server, but it doesn’t seem to work.

Is there a known limitation with the iPad app, or another setting that needs to be configured? Thanks.

2

I seem to remember that only one user can download on any one client device. Which means if you have already downloaded something onto that device, your wife cannot anymore.

3

So, if she previously used my account to access the server and do downloads, for example?

In that case, would uninstalling the app and reinstalling it fix the problem?

4

This should work. I’d restart the phone after the deinstallation, just as a precaution.

5

Tried this but it doesn’t help. Any other ideas?

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