Great. We’ll take a look. Thanks!
I’m afraid I don’t see any issue with your sample. Do you still the seeking issues on the 1 minute video? If not, please can you send me a larger sample. Thanks!
i dont think so, i dont have any 1 min videos on my plex, you just asked for a 50mb file. But i just tested this one it froze up like everything else real fast, just start randomly seeking to different spot in the video, it will do it. it only does it with the ■■■■ web player though, nothing else, so i dont think its a transcoding problem, especially since its sending the original most of the time anyways. here is the video link dropbox.com/s/q591asn6dcr82a8/South.Park.S21E01.White.People.Renovating.Houses.UNCENSORED.1080p.WEB-DL.AAC2.0.H.264-YFN.mkv?dl=0
I did, didn’t I? 
Ok, I’ll try this one to see if I can get the same behaviour as you’re seeing. Thanks!
I can’t repro the issue with your south park episode at all. I can seek happily and playback happens immediately. You said that other clients play it fine, correct? Are they direct playing as well?
I also have this same issue on Chrome on macOS. It started sometime late last year (before was generally flawless) and was so annoying it actually drove me away from Plex for a while. I was hoping it’d be fixed by now but months later nope. You forward/reverse/click the timeline and video stops and get the infinite spinning circle. It seems to be worst on mkvs but also happens on mp4s. On Plex Media Player there is no issue as well as when streaming to my ps4, but the issue persists on Safari and Firefox.
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I’ve attached the logs for when I reproduce the issue
Hmm. I see a lot of transcodes there. Not that that means we should behave badly, but may be a difference between our environments.
Do you have subtitles turned on? I also notice you’ve got ‘burn’ turned on, which will cause a transcode if rendering subs. What does this setting show for you?
Mine is also set to automatic. I kind of dumbly assumed from this page that if you restart the server it gives fresh logs, so sorry if that’s way more info than you need. Before sending the logs I restarted it and forced the issue once, then downloaded the logs as it was infinitely spinning. So perhaps if you could look towards the very end of the logs that would simplify things for you.
@“Dom C” said:
I can’t repro the issue with your south park episode at all. I can seek happily and playback happens immediately. You said that other clients play it fine, correct? Are they direct playing as well?
Did you guys fix something? I havent noticed the seeking problem in a while now.
I’d love to say we’d deliberately fixed it, but we haven’t.
I’m glad it’s working for you now - let me know if it comes back.
I also have this problem. When I reload the page (or exit and re-enter the video) it loads within 3 seconds, but when it buffers (for whatever reason) it will literally buffer for infinity. The longest time I have tested it was around 17 days straight.
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Hi,
I have the same issue of painfully long buffering at skip back/forward when watching movies via my Smart TV’s Plex app with the PC/server’s Media Player turned on (but not when watching from the browser of the same PC/server). It is terribly annoying but I thought this to be normal… Is there a fix?
I’m seeing this too, but when I disabled ‘Automatically adjust quality’ and disabled subtitles, the issue went away.
Could it have something to do with either of these? Subtitle burn-in is on automatic.
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Is there any update on this as I’m having the same issue on PMS 1.18.2.2058 and 1.18.3.2156 on FreeNAS and Ubuntu platforms respectively. The problem is that when I try to go 10 seconds back video starts buffering (swirling indicator appears) but playback never resumes. Sometimes it will successfully go back 10 seconds one time, but for second time and more it will hang. The same is for manual seeking, I can change playback position one or two times, but when I do more then that it starts constantly buffer.
The problem occurs only in Web Player in all browsers that I tested (Chrome, Edge, Firefox). In iOS and Android apps its fine, I can go back and forth as much as I want and it never hangs. So it seems that this issue is somehow related to Web Player.
I tried to disable subtitles and “Automatically adjust quality” option as previous post suggests, but it didn’t worked for me.
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For me FreeNAS is a separate server, but i have Ubuntu 16.04 for the plex box.
I can usually go back 10s twice “safely” but the 3rd time is virtually guaranteed to fail and just load forever.
.Plex Server: 1.14.1.5488
Plex Web App: 3.77.4
And, even though this next part isn’t related (though it is why im on old versions, but this has always been an issue on multiple version across multiple installs).
i really wish they would just give us a “customize your ui” option. I’m beyond sick of all the buttons getting shuffled around every bloody update -.-
(or at least what feels like every update)
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I have been experiencing this for awhile. The only way to get playback started is to shutdown the movie and restart it. It happens when I either seek forward/back or click on the seekbar.
I am an Version 1.18.4.2171. The server is running on a Windows 10 PC and I’m using Firefox for playback.
Log files:
Plex Media Server Logs_2020-01-19_20-41-45.zip (5.4 MB)
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Also been experiencing this for quite some time, only on rewind though, not fast forwarding. Once I rewind more than 30 seconds or so (manually or with the skip back 10 button), the player freezes and it won’t restart until I close the episode and reopen. I’m on Windows 10, running latest versions of both the player and server, J4105-ITX mobo/cpu.
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I have this experience on both rewind and fast forward - takes about 15-20 seconds to resume video. I am running Plex server 1.18.5.2309.
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Same issue. Fresh install of Plex paid stuff two weeks ago. Mac Mini. Firefox or chrome web player. Infinite loading icon when clicking on the 10 seconds behind or manually clicking on timeline. Very annoying UX. Please fix this. Clearly I’m not the only one with this problem.
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