I have some feedback for the current production iOS and AppleTV 4K versions, as well as the current TestFlight version of the AppleTV 4k Plex app, but when I try to send the feedback via the TestFlight email, it bounces back as undelivered because the address is unable to receive mail.
Regarding Pre-Rolls. In Settings > Player Experience > Cinema Trailers, the option “Play Pre-roll Only” does not work.
If I change the option to any of the Play 1 thru 5 Before Movie, then a pre-roll will play. But the pre-roll will not play if the Play Pre-roll Only option is selected.
Server Version#:1.43.4.10903
Player Version#:2026.18.0 (2024)
Why have pre-roll videos stopped being played before movies? I’ve tried toggling it off and back on. I’ve double checked the file path for the pre-roll videos, albeit nothing has changed except the updated version of the player on ATV. I note that pre-rolls were not playing on the new version of the app on iPadOS/iOS…. Is this just not going to work anymore?
I face the exact same issue with the newly released plex app redesign for Apple TV.
Using Verison 2026.19.1 for both iOS and Apple TV, Pre-Rolls are not playing… Please fix that as i have plenty of custom pre rolls i want plex to play randomly before any movie… used to work with the old Apple TV / iOS Apps…
My apple TV just updated to the new UI and its great but my cool halloween spook prerolls dont play unless I set the setting to (at minimum) 1 trailer boooooooooo, my apple tv is using client version 2026.19.1(2058) Platform version 26.6 and my device model is 14,1.
I have the same symptom. I have about 15 halloween prerolls that run during this season and they will not play on Apple Devices (iPhone/iPad/Tv). I tried the setting trailers to “1” thing and all I get is a trailer, my prerolls are not working on those platforms. I know the server is fine because if I use my web browser to test, the prerolls play as expected.
