Prerolls still broken on iOS

Plex Players Mobile Devices
1

Server Version#: 1.43.0.10492
Player Version#: 2026.2.0

Found a couple Plex Forum threads about this issue that were closed and locked from over a year ago. I only recently got into prerolls and today a remote user said “what prerolls” when I asked them about it after they watched a movie.

Turns out, they were using plex on iOS. They have the preroll only setting on in the app’s settings so it should have worked.

I tested it on my iPhone (17 PM / iOS 26.3) and it also does not play prerolls. I tried setting it to one cinema trailer instead of ONLY prerolls and that plays a trailer correctly, but no preroll.

What’s the deal? Seems to be a long standing, non-functioning setting that affects just mobile? Works fine through ATV or TV apps.

Thanks in advance.

2

Anyone? Plex?

3

there is an existing bug report for this but sorry i do not have an ETA for a fix.

5

can you provide a link to it? I’m mostly blind so it’s kind of a pain to find. Thank you!

6

sorry our bug report system is not public.