Films start then stop, error message "Unable to Connect to Content Server"

Plex Media Server NAS & Devices
1

Hi all
Hope someone can help, in the last month some of the content (Films & Tv shows) has been either not playing at all with the “Unable to connect to content Server” message displayed or it will begin to play for 1-2 minutes then the film goes off and the above error is displayed.
You could then leave it 24 hours or less and retry the same troubled content and it would be fine.

When the film does play its starts fine and then begins to pixilate the colour changes and gets worse and worse to the point of crashing the film and displaying the error message.

My content is streamed from my Synology 213j on the latest version 6.2.4.2556,
there hasn’t been an update or anything changed with my Synology for 6 months +, so I suspect its more plex side as I’ve kept up to date with server updates.

Please Help, Jon

3

Hope you can see the XML file below

This XML file does not appear to have any style information associated with it. The document tree is shown below.

AND

Plex Media Server Databases_2018-07-11_15-15-16.zip (22 Bytes)

6

XML Data.txt (3.2 KB)

XML file attached, However there is no info in the ZIP file when I download it, I’ve been through the troubleshooting file for this, debugging is active and logs are ticked in the general tab yet still no info is downloaded.

ive screenshot the console window as this seems to display some errors Screenshot|690x387

Hope this is enough

8

Ive read and followed your instructions but the log files always download with nothing inside them, everything is turned on within plex to allow the logs to be recorded.
It does not work!

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