Finds no metadata although known film

Server Version#: 1.23.1.4571-6000
Player Version#:

Hi,

For example, I have the film Ant-Man, it has no cover, no content about the film and all films that were not found have the date 1900-01-01

I have already wanted to update the metadata, but the system does nothing.




I also tried to activate all the agents, but he couldn’t find the film there either.

Can it be due to the server rights?


What could be the reason?

thank you for your help

The main question would be - how exactly did you name the file? The most common reason for this issue is if the file is named in some ambiguous way.

Try to name the file “Ant-Man (2015)” or, if you have a 2D and 3D version, call one of them “Ant-Man (2015) (3D)” and see if it helps.

You can also add the IMDB or TMDB ID to the folder and file name using curly braces to help with matching.

Example:
/Media/Movies/Ant-Man (2015) {imdb-tt0478970} [3D]/Ant-Man (2015) {imdb-tt0478970} [3D].ext (ext = mkv/mp4/etc).

See Plex DocsYour MediaNaming & Organizing Your Movie Files for additional details.

FYI, you are using the new Plex Movie scanner. All the settings are at the library level. You do not need to configure anything in Settings → Agents.

Testing reveals:
A Good Name provides an instant, exact and fully populated match:

bääääm … with the right name it’s great :-). Thank you all.

This time I really have a mistake: the “Photos last added” suddenly disappeared on the home dashboard. Also on the “Recommendations” tab in photos. It appears very briefly and then disappears forever. I think the Plex database is now down

oh man I was just so happy and now nothing works

can it be that it only shows images that are DIRECTLY in the first folder and not in the subfolders?

strange, it flashes a few pictures in the category “last added” and then it only shows those in the main folder, not all new pictures in subfolders

545

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