Fire Stick 4K Original quality but transcode

Hi, first post here

My problem is my brother is watching from my server on a fire stick but he is now always transcoding but was able to direct play before.I went there and make sure is quality was at original and it was

I have a part of the log where i think i found the problem but would need some help to analyze it please:

Dec 06, 2020 16:29:28.292 [5332] DEBUG - [Transcode] We’re going to try to auto-select a subtitle.
Dec 06, 2020 16:29:28.292 [5332] DEBUG - [Transcode] Selected a foreign audio track: fre
Dec 06, 2020 16:29:28.292 [5332] DEBUG - [Transcode] Audio Stream: 107916, Subtitle Stream: -1
Dec 06, 2020 16:29:28.293 [5332] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice nvdec
Dec 06, 2020 16:29:28.293 [5332] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvdec
Dec 06, 2020 16:29:28.293 [5332] ERROR - [Transcode] [FFMPEG] - Cannot load nvcuda.dll
Dec 06, 2020 16:29:28.293 [5332] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Dec 06, 2020 16:29:28.293 [5332] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 06, 2020 16:29:28.293 [5332] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice dxva2
Dec 06, 2020 16:29:28.293 [5332] DEBUG - [Transcode] Codecs: hardware transcoding: testing API dxva2
Dec 06, 2020 16:29:28.362 [5332] DEBUG - [Transcode] Codecs: Testing with profile ‘Main’
Dec 06, 2020 16:29:28.366 [5332] DEBUG - [Transcode] Scaled up video bitrate to 3706Kbps based on 1.500000x fudge factor.
Dec 06, 2020 16:29:28.366 [5332] DEBUG - [Transcode] Codecs: testing aac_mf (encoder)
Dec 06, 2020 16:29:28.368 [5332] INFO - [Transcode] [FFMPEG] - MFT name: ‘Microsoft AAC Audio Encoder MFT’
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] MDE: Selected protocol hls; container: mkv
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] MDE: analyzing media item 46393
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] MDE: E13 - La nuit de tous les dangers: Direct Play is disabled
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] MDE: E13 - La nuit de tous les dangers: media must be transcoded in order to use the hls protocol
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] MDE: E13 - La nuit de tous les dangers: no direct play video profile exists for http/mkv/h264
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] MDE: E13 - La nuit de tous les dangers: no direct play video profile exists for http/mkv/h264/ac3
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] MDE: E13 - La nuit de tous les dangers: no direct play video profile exists for http/mkv/h264/ac3
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] MDE: E13 - La nuit de tous les dangers: Direct Streaming is disabled, so video stream will be transcoded
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] MDE: E13 - La nuit de tous les dangers: no remuxable profile found, so video stream will be transcoded
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] MDE: Cannot direct stream video stream due to profile or setting limitations
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice nvdec
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvdec
Dec 06, 2020 16:29:28.369 [5332] ERROR - [Transcode] [FFMPEG] - Cannot load nvcuda.dll
Dec 06, 2020 16:29:28.369 [5332] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Dec 06, 2020 16:29:28.369 [5332] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 06, 2020 16:29:28.370 [5332] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice dxva2
Dec 06, 2020 16:29:28.370 [5332] DEBUG - [Transcode] Codecs: hardware transcoding: testing API dxva2
Dec 06, 2020 16:29:28.384 [5332] DEBUG - [Transcode] Codecs: Testing with profile ‘Main’
Dec 06, 2020 16:29:28.387 [5332] DEBUG - [Transcode] Scaled up video bitrate to 3706Kbps based on 1.500000x fudge factor.
Dec 06, 2020 16:29:28.387 [5332] DEBUG - [Transcode] MDE: E13 - La nuit de tous les dangers: Audio Direct Streaming is disabled, so video’s audio stream will be transcoded
Dec 06, 2020 16:29:28.387 [5332] DEBUG - [Transcode] Codecs: testing aac_mf (encoder)
Dec 06, 2020 16:29:28.387 [5332] INFO - [Transcode] [FFMPEG] - MFT name: ‘Microsoft AAC Audio Encoder MFT’
Dec 06, 2020 16:29:28.389 [5332] DEBUG - [Transcode] MDE: Cannot direct stream audio stream due to profile or setting limitations
Dec 06, 2020 16:29:28.389 [5332] DEBUG - [Transcode] MDE: Chicago Fire - S2 E13 - La nuit de tous les dangers: selected media 0 / 46393
Dec 06, 2020 16:29:28.389 [5332] DEBUG - [Transcode] Streaming Resource: Adding session 0xb932490:4d7fcdec1fc2c12b-com-plexapp-android which is using 4704kbps of WAN bandwidth. Used is now 4704kbps
Dec 06, 2020 16:29:28.389 [5332] DEBUG - [Transcode] Streaming Resource: Adding session 0xb932490:4d7fcdec1fc2c12b-com-plexapp-android which is using transcoder slot. Used slots is now 1
Dec 06, 2020 16:29:28.389 [5332] DEBUG - [Transcode] Streaming Resource: Added session 0xb932490:4d7fcdec1fc2c12b-com-plexapp-android
Dec 06, 2020 16:29:28.389 [5332] DEBUG - [Transcode] Streaming Resource: Reached Decision id=22725 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled.

Any ideas ??

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