Fire TV: Plex does not play anything anymore

Server Version#: latest available
Player Version#: latest available

Im using the latest Plex with Synology NAS DS918+.

I have tried using several different Fire TV devices and none of them work anymore! It just can’t play anymore.

I did the following and it still doesn’t work:
I reinstalled the app
Tried local streaming and remote streaming
Tried direct streaming and transcoding streaming
Tried several different videos, that worked previously
Tried restarting the NAS

Anything else I can do?
Plex works on my iPad and iPhone flawlessly.
It also works on my NVidia shield TV Pro

It’s just the fire TVs that don’t work.

Same here. And according to the forums, same all over the place.

1 Like

which versions? anything 7.28* is bad.

1 Like

welp.

Version 1.18.8.2527

so, there is nothing we can do? just wait until plex releases an update? this really sucks. Why do they always add ■■■■■■ features no one wants and then BREAK the most ESSENTIAL feature?

Back to 7.27. This Version works. All other versions after are really ■■■■.

Everyone: Stay on 7.27 . If you can to back a bit earlier, go for it.
Even I’m sticking there.
I am annoyed and am bringing this up with management today in staff meeting.

5 Likes

@ChuckPa this issue is a bit unrelated but is still present over six months after the team was made aware. Any chance you can look it over and provide an update? To me it seems to be a pretty big issue that Plex Media Server can no longer detect the audio bitrate when using modern versions of MKVToolNix. It’s still causing issues for almost all my Fire TV devices

@PlexInTheCloud

Reviewing the most recent post there,

I cannot verify it. I use MKVToolNix (Linux) and have no such issues whatsoever

Can you show me

  1. mediainfo information from the file
  2. ffmpeg -i info from the same file
  3. Plex’s XML of the same file

I don’t need any subtitle info or other genre/actor metadata. I only need the streams and top part of any infos.

Example:

  1. Plex XML
<Media id="210745" duration="8459456" bitrate="28924" width="1920" height="1080" aspectRatio="1.78" audioChannels="8" audioCodec="truehd" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" videoProfile="high">
<Part accessible="1" exists="1" id="210917" key="/library/parts/210917/1584311419/file.mkv" duration="8459456" file="/share/movies/Fantastic Beasts The Crimes of Grindelwald (2018)/Fantastic Beasts The Crimes of Grindelwald (2018).mkv" size="30585366229" container="mkv" videoProfile="high">
<Stream id="167921" streamType="1" default="1" codec="h264" index="0" bitrate="28476" language="English" languageCode="eng" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="1088" codedWidth="1920" frameRate="23.976" hasScalingMatrix="0" height="1080" level="41" profile="high" refFrames="2" scanType="progressive" width="1920" displayTitle="1080p (H.264)"/>
<Stream id="167922" streamType="2" selected="1" default="1" codec="truehd" index="1" channels="8" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" samplingRate="48000" title="TrueHD Atmos 7.1" displayTitle="English (TRUEHD 7.1)"/>
<Stream id="167923" streamType="2" codec="ac3" index="2" channels="6" bitrate="448" language="English" languageCode="eng" audioChannelLayout="5.1(side)" samplingRate="48000" title="AC3 5.1-EX" displayTitle="English (AC3 5.1)"/>
<Stream id="167924" streamType="3" codec="pgs" index="3" language="English" languageCode="eng" headerCompression="1" title="English (SDH)" displayTitle="English (PGS)"/>
</Part>
</Media>
  1. ffmpeg
Input #0, matroska,webm, from 'Fantastic Beasts The Crimes of Grindelwald (2018).mkv':
  Metadata:
    title           : Fantastic Beasts: The Crimes of Grindelwald
    encoder         : libebml v1.3.10 + libmatroska v1.5.2
    creation_time   : 2020-03-15T22:29:00.000000Z
  Duration: 02:20:59.46, start: 0.000000, bitrate: 28924 kb/s
  1. mediainfo
Complete name                            : Fantastic Beasts The Crimes of Grindelwald (2018).mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 28.5 GiB
Duration                                 : 2 h 20 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 28.9 Mb/s
Movie name                               : Fantastic Beasts: The Crimes of Grindelwald
Encoded date                             : UTC 2020-03-15 22:29:00
Writing application                      : mkvmerge v44.0.0 ('Domino') 64-bit
Writing library                          : libebml v1.3.10 + libmatroska v1.5.2

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 2 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 2 h 20 min
Bit rate mode                            : Variable
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio #1
ID                                       : 2
Format                                   : MLP FBA 16-ch
Format/Info                              : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name                          : Dolby TrueHD with Dolby Atmos
Codec ID                                 : A_TRUEHD
Duration                                 : 2 h 20 min
Bit rate mode                            : Variable
Maximum bit rate                         : 4 953 kb/s
Channel(s)                               : 8 channels
Channel layout                           : L R C LFE Ls Rs Lb Rb
Sampling rate                            : 48.0 kHz
Frame rate                               : 1 200.000 FPS (40 SPF)
Compression mode                         : Lossless
Title                                    : TrueHD Atmos 7.1
Language                                 : English
Default                                  : Yes
Forced                                   : No
Number of dynamic objects                : 15
Bed channel count                        : 1 channel
Bed channel configuration                : LFE

Audio #2
ID                                       : 3
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : A_AC3
Duration                                 : 2 h 20 min
Bit rate mode                            : Constant
Bit rate                                 : 448 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Bit depth                                : 16 bits
Compression mode                         : Lossy
Stream size                              : 452 MiB (2%)
Title                                    : AC3 5.1-EX
Language                                 : English
Service kind                             : Complete Main
Default                                  : No
Forced                                   : No

Text
ID                                       : 4
Format                                   : PGS
Muxing mode                              : zlib
Codec ID                                 : S_HDMV/PGS
Codec ID/Info                            : Picture based subtitle format used on BDs/HD-DVDs
Title                                    : English (SDH)
Language                                 : English
Default                                  : No
Forced                                   : No

All 3 match.

Regarding the OP

May I see log files please (DEBUG ON, VERBOSE OFF)

  1. Restart PMS
  2. Wait 60 seconds for it to stabilze
  3. Start / Attempt playback of a problem video
  4. At failure point (or 60 second mark if failure later than that), STOP
  5. Wait 30 seconds for logs to flush and system to quiesce
  6. Download the Logs zip
  7. Get the XML (<Media> --- </Media> part only)
  8. Attch ZIP
  9. Post XML using this method

```

Paste XML here

```

I know that refresh rate causes issues on my end. After removing I can play videos again.

Do you have a link to download the right 7.27 apk?

I only have internal for testing purposes (requires authentication).

How do you normally get it?

Edit:
Solved using 7.27.0.15018 and disabling the new video player.
Have you the same situation?

Edit2:
It works also using 7.29.2.16071 but only using the old player.

Edit3:
Solved with new and old player using 7.30.0.16218-beta
Downloaded here

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.