Fire TV stick 4K WMV audio will not play

Server Version#: 1.18.7.2457
Player Version#: 7.28.0.15501

When ever I try to play a wmv video the audio will not play. It plays fine on Plex Media Player on the PC but does not play on a Fire TV stick. I have to convert it to MP4 before it will play properly.

Rich

You sure that’s the right version. There was a fix added in that version to fix an issue with WMV files. Can you reproduce and provide me a log from the Fire TV?

Yes that is the version that is on my Fire TV stick 4K. How do I get a log from the Fire TV?

OK I figured out how to get the logs. How do I get the logs to you. The logs are to big to put in a message,

Got your logs. It shows that the app is having trouble reading your file. Is this the only file with issues or do all WMV files fail?

All wmv files fail. What is happening now is that when I play the file sometimes I just get a blank screen and sometimes the file will play but with no sound

Were all your wmv files created the same? i.e. from the same camera or converted using the same program?

Yes they were all created with the same program. I use Audials.

Ok, I’m gonna need a sample file. Upload it to sharing site like Google drive or dropbox then PM me a link.

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