Fire TV stick 4K WMV audio will not play

Plex Players Streaming Devices
1

Server Version#: 1.18.7.2457
Player Version#: 7.28.0.15501

When ever I try to play a wmv video the audio will not play. It plays fine on Plex Media Player on the PC but does not play on a Fire TV stick. I have to convert it to MP4 before it will play properly.

Rich

2

You sure that’s the right version. There was a fix added in that version to fix an issue with WMV files. Can you reproduce and provide me a log from the Fire TV?

3

Yes that is the version that is on my Fire TV stick 4K. How do I get a log from the Fire TV?

4

OK I figured out how to get the logs. How do I get the logs to you. The logs are to big to put in a message,

5

Got your logs. It shows that the app is having trouble reading your file. Is this the only file with issues or do all WMV files fail?

6

All wmv files fail. What is happening now is that when I play the file sometimes I just get a blank screen and sometimes the file will play but with no sound

7

Were all your wmv files created the same? i.e. from the same camera or converted using the same program?

8

Yes they were all created with the same program. I use Audials.

9

Ok, I’m gonna need a sample file. Upload it to sharing site like Google drive or dropbox then PM me a link.

10

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