look in the main forum “Streaming Devices” there’s 30 other posts about this same issue. Some of them have Plex Team Members already chiming in. Find one where a Plex Employee has chimed in, read their post, if it asks for logs, follow directions. They know of the issue, but all information to help them track it down is helpful.
No matter what title i play 4K HDR is getting transcoded down to 1080p. This was direct playing fine like last week the last time i played a 4k title. Checked settings and all set to maximum quality playback.
I’m using a Fire TV Stick 4k
Anyone Else having this problem
Server Version#: 1.18.6.2368
Player Version#: 7.28.0.15501
I own a Fire TV Cube. Direct play of 4k hevc media is being forced to transcode because it says hevc is not supported. I just watched a 4k movie last night. It direct played with no issues. Update to the app happened today and now it automatically starts transcoding to 1080p. Pretty damn irritating considering half my library is in 4k.
Server Version#: 1.18.7.2457
Player Version#: 7.28.0.15501
I have recently noticed that the recommended h264 level is 1.0 on the Fire 4k devices and now these devices are transcoding the 4k files to 1080p.
I have settings correct, so MAXIMUM or ORIGINAL on the video and audio, with Passthrough as HDMI. Playing with these settings make no difference.
No matter which Fire device, I get the same issue and it has only recently started.
Any ideas?
2 Likes
