FireStick - playback has stopped because the connection to the plex media server has been lost

[ChuckPa]

You might want to join the more mainstream discussion

Video works in Web Browser, but not on firestick or android phone app

Everything was fine last night, now today most of my videos won’t play on my Amazon firestick or my phone (android PMS app). But I can play anything I want on my laptop (using chrome) and on my Samsung TVs. Checked file permissions, we’re square there. Anyone else having this issue?

or

No audio when playing MKV files on IOS/Firestick devices

I am running PMS on a Synology NAS. I’m having an issue with MKV files, where no audio is streaming to certain devices, such as IOS and Amazon Firestick. Streaming to a web browser or my Roku is working fine. If I recode the file using Handbrake, as an example, the issue is “fixed”. Any suggestions on server settings that might let me play the files as-is, without having to rework them?

Both these discussions are developing.